Job Summary

MNC Jobs Info is looking for a talented and tech-savvy Technical Support Automation Specialist to join our fully remote support team. The ideal candidate will play a critical role in automating and optimizing support processes, tools, and systems to improve overall efficiency and customer satisfaction. If you thrive in a fast-paced digital environment and are passionate about automation and troubleshooting, this is the perfect opportunity for you.

Key Responsibilities

• Design, implement, and maintain automation scripts and tools for technical support processes.

• Troubleshoot technical issues reported by internal users and customers through ticketing systems.

• Collaborate with product, engineering, and operations teams to identify areas for automation and workflow optimization.

• Analyze support data to identify recurring issues and propose automation-based solutions.

• Develop and document standard operating procedures (SOPs) and technical documentation for tools and processes.

• Integrate APIs and third-party tools to streamline support operations.

• Monitor and maintain the performance of automation systems and scripts.

• Provide support training and onboarding material to ensure smooth adoption of new tools and workflows.

Required Skills and Qualifications

• Strong understanding of technical support operations and systems.

• Proficient in scripting languages such as Python, Bash, or PowerShell.

• Experience with automation tools like Zapier, UiPath, Selenium, or similar.

• Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira).

• Basic knowledge of cloud platforms (AWS, Azure, or GCP).

• Excellent analytical and problem-solving skills.

• Strong written and verbal communication skills in English.

• Ability to work independently and manage time effectively in a remote setting.

Experience

• Minimum 2 years of experience in a technical support, IT automation, or DevOps-related role.

• Prior experience in support automation or process improvement projects is highly preferred.

Working Hours

• Flexible working hours with core availability required between 10:00 AM – 6:00 PM IST, Monday to Friday.

• Occasional weekend or after-hours availability may be required based on project needs.

Knowledge, Skills, and Abilities

• Deep understanding of support lifecycle and customer service best practices.

• Ability to work cross-functionally in a collaborative environment.

• High level of adaptability to new tools and technologies.

• Strong organizational skills with attention to detail.

• Commitment to continuous learning and process optimization.

Benefits

• 💻 100% Remote Work – Work from the comfort of your home.

• ⏳ Flexible Schedule – Maintain a healthy work-life balance.

• 📈 Career Development – Training programs and skill advancement support.

• 🏥 Health and Wellness – Optional medical and wellness reimbursement plans.

• 💰 Competitive Salary – Based on skills and experience.

• 🎉 Inclusive Culture – Diverse, respectful, and growth-oriented work environment.

Why Join MNC Jobs Info?

At MNC Jobs Info, we are transforming how technical support is delivered by empowering teams with intelligent automation. As part of our remote-first workforce, you will have the opportunity to grow in a high-impact role, influence core processes, and be part of a company that values innovation, ownership, and work-life harmony.

How to Apply

Ready to automate the future of tech support with us?
📩 Send your updated CV and a brief cover letter to us with the subject line: Application – Technical Support Automation Specialist.
Shortlisted candidates will be contacted for a virtual interview.