Job Summary

Progressive Technology is hiring enthusiastic and service-focused individuals to join our Remote Customer Support team for a leading EdTech company. As a customer support representative, you will be the first point of contact for users—students, parents, and educators—seeking assistance with digital learning tools and platform-related queries. This is a remote position that offers flexible hours and comprehensive training, making it an ideal opportunity for freshers looking to launch a career in the EdTech industry.

Key Responsibilities

• Provide prompt, empathetic, and efficient support via chat, email, and calls.

• Troubleshoot basic technical issues related to the EdTech platform and escalate complex issues as needed.

• Guide users through step-by-step solutions and help them navigate platform features.

• Maintain detailed records of customer interactions using CRM tools.

• Collaborate with internal departments (Tech, Content, Sales) to ensure a seamless user experience.

• Meet daily and weekly performance metrics such as response time, resolution rate, and customer satisfaction scores.

• Stay updated on product knowledge, company announcements, and policy changes.

Required Skills and Qualifications

• Excellent written and verbal communication in English.

• Basic computer literacy and familiarity with common digital tools (Google Workspace, Zoom, etc.).

• A customer-centric mindset with patience and problem-solving abilities.

• Ability to work independently in a remote environment with minimal supervision.

• High attention to detail and a willingness to learn new systems quickly.

Experience

• No prior experience required.

• Fresh graduates, final-year students, homemakers returning to work, and career switchers are encouraged to apply.

• Previous experience in customer service, call center, or EdTech industry will be an added advantage.

Working Hours

• Flexible shifts available: Choose from morning, afternoon, or evening shifts.

• Minimum 4–6 hours/day commitment (Full-time preferred, Part-time available).

• Weekend and holiday shifts available (optional based on role requirements).

Knowledge, Skills, and Abilities

• Understanding of e-learning tools and digital platforms is a plus.

• Basic knowledge of CRM tools like Freshdesk, Zendesk, or HubSpot is advantageous.

• Ability to adapt communication style to suit different users (students, parents, educators).

• Proactive attitude and a genuine interest in helping people learn and succeed.

Benefits

• 100% Work from Home – save time and cost on commuting.

• Paid training and onboarding support.

• Performance-based bonuses and incentives.

• Access to EdTech platform for personal development.

• Flexible schedule for better work-life balance.

• Career growth opportunities in customer experience, operations, or training.

• Supportive team environment with regular virtual meetups.

Why Join Progressive Technology?

Progressive Technology is committed to making education accessible and engaging for all. As a part of our dynamic EdTech support team, you will play a vital role in transforming the learning experience of thousands of students. We believe in nurturing fresh talent, offering equal opportunities, and building meaningful careers from the ground up.

Whether you are just starting out or looking for a flexible job to fit your lifestyle, we offer you a platform to grow, contribute, and thrive.

How to Apply

Ready to begin your work-from-home journey in EdTech support?
📩 Email your updated resume to us
📌 Subject Line: Application – Remote Customer Support (EdTech)
OR
🖱️ Apply directly on our careers page.

Only shortlisted candidates will be contacted for the virtual interview process.