Job Summary

HR Service Jobs is seeking a dependable and tech-savvy Remote Technical Support Agent to assist users with a wide range of IT-related inquiries and issues. In this role, you will serve as the first point of contact for customers seeking technical assistance via chat, email, or phone. This is an ideal opportunity for candidates passionate about solving problems, delivering outstanding customer service, and working in a fully remote environment.

Key Responsibilities

• Respond to IT-related queries from clients in a timely and professional manner.

• Diagnose and troubleshoot hardware, software, and connectivity issues.

• Guide users through step-by-step solutions remotely using clear, non-technical language.

• Escalate unresolved issues to higher-level support or specialist teams as required.

• Document all support interactions, solutions provided, and issue resolutions.

• Stay updated with new technologies, software updates, and IT best practices.

• Ensure high levels of customer satisfaction through excellent service delivery.

• Follow company procedures and protocols for data security and support escalation.

Required Skills and Qualifications

• Strong understanding of computer systems, mobile devices, and other tech products.

• Excellent problem-solving and communication skills (written and verbal).

• Proficiency in using support ticketing systems and remote desktop applications.

• Ability to explain complex technical issues to non-technical users.

• Strong typing and multitasking abilities in a fast-paced environment.

• Reliable internet connection and a quiet home working environment.

Experience

• Minimum 1 year of experience in technical support, IT helpdesk, or a related field (Freshers with strong tech knowledge may also apply).

• Prior experience in remote support or virtual customer service is an added advantage.

Working Hours

• Flexible work hours available (Morning, Afternoon, or Night shifts based on availability).

• Weekend support may be required on a rotational basis.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Knowledge of operating systems (Windows, macOS, Linux) and mobile platforms (Android/iOS).

• Familiarity with common business software (MS Office, Zoom, VPNs, antivirus, etc.).

• Ability to maintain a calm and friendly tone under pressure.

• Self-motivated, organized, and able to manage time effectively.

• High attention to detail and commitment to delivering quality support.

Benefits

• 100% remote work with flexible hours.

• Competitive salary with performance-based bonuses.

• Ongoing training and skill development opportunities.

• Access to the latest tools and technologies.

• Supportive and inclusive work culture.

• Opportunity to grow into senior technical or leadership roles.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in empowering our people to do their best work from anywhere. You will be part of a passionate and diverse team that thrives on innovation, collaboration, and continuous learning. If you are looking for a meaningful remote job that values your skills and offers room to grow, this is the place for you.

How to Apply

To apply, please send your updated resume and a short cover letter explaining why you are a good fit for the role to us with the subject line Application for Remote Technical Support Agent.