Job Summary

Progressive Technology is looking for a motivated and detail-oriented Online Help Desk Assistant to join our dynamic support team. This entry-level role is ideal for freshers or those looking to start a career in IT support or customer service. As an Online Help Desk Assistant, you will be the first point of contact for clients or internal users, helping resolve basic technical issues and escalating complex queries to higher-level teams. This is a work-from-home opportunity that allows you to grow professionally in a supportive and remote-friendly environment.

Key Responsibilities

• Respond promptly to customer queries via chat, email, or ticketing system.

• Provide accurate, valid, and complete information by following provided guidelines and procedures.

• Assist users in troubleshooting common technical issues (password resets, login errors, basic software navigation).

• Document all interactions and resolutions in the help desk system.

• Escalate complex issues to senior IT or technical support staff when necessary.

• Monitor incoming support requests and ensure timely resolution.

• Deliver excellent service standards to enhance user satisfaction.

Required Skills and Qualifications

• Basic understanding of computer systems, mobile devices, and other tech products.

• Excellent written and verbal communication skills in English.

• Customer-first attitude with strong problem-solving skills.

• Ability to follow standard operating procedures and processes.

• Quick learner with an eagerness to grow in the tech support field.

Experience

• Freshers are welcome.

• Previous experience in customer service, technical support, or help desk roles is a plus but not required.

Working Hours

• Flexible shifts available, including day and evening hours.

• 5 days working with rotational weekends off (depending on business needs).

• Approx. 30–40 hours per week for full-time; part-time options also available.

Knowledge, Skills, and Abilities

• Familiarity with basic troubleshooting methods for common user issues.

• Ability to stay calm under pressure and handle multiple queries at once.

• Strong attention to detail and organizational skills.

• Proficiency in using help desk tools like Zendesk, Freshdesk, or similar (training will be provided).

• Willingness to work in a fast-paced virtual environment.

Benefits

• Work from the comfort of your home

• Paid training and onboarding

• Opportunity for career growth and internal promotions

• Internet reimbursement (as per company policy)

• Certification support for IT-related courses

• Supportive and inclusive team environment

• Flexible shift timing and part-time opportunities

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering talent from across the country. As a growing tech-focused company, we prioritize training, innovation, and a people-first approach. Whether you are just beginning your career or looking for a stable, remote role, we provide you with the tools, mentorship, and flexibility you need to succeed. Join us and be a part of a team that values support, learning, and progress.

How to Apply

If you are enthusiastic about starting a career in tech support and meet the basic requirements, we would love to hear from you!

👉 Apply Now by sending your resume to us
📌 Subject Line: Application for Online Help Desk Assistant

Shortlisted candidates will be contacted via email for a virtual interview round.