Job Summary

The Elite Job is seeking enthusiastic and motivated individuals to join our team as Voice Process Executives for our Day Shift operations. This is a fantastic opportunity for freshers or individuals looking to kickstart their career in customer service and communication roles. As a Voice Process Executive, you will be the voice of the company, interacting directly with customers over phone calls to resolve queries, provide product or service information, and deliver a delightful customer experience. No prior experience is required—just a willingness to learn and excellent communication skills.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Provide accurate and complete information based on customer needs and company guidelines.

• Address customer inquiries, complaints, or requests and offer effective solutions.

• Maintain a high level of customer satisfaction through exceptional service.

• Update customer records and log all call interactions in the CRM system.

• Collaborate with other departments to ensure timely resolution of issues.

• Follow communication scripts and protocols as outlined by the company.

• Meet daily, weekly, and monthly performance targets and quality standards.

Required Skills and Qualifications

• Excellent verbal communication skills in English and regional languages (if applicable).

• Good listening skills and a patient, empathetic attitude.

• Basic knowledge of using computers and navigating online tools.

• Strong interpersonal skills and a customer-focused approach.

• Ability to work independently as well as in a team environment.

• A quiet, distraction-free home environment with a reliable internet connection.

Experience

• No prior work experience required—freshers are welcome.

• Any prior experience in a BPO, call center, or customer service role will be an added advantage but is not mandatory.

Working Hours

• Full-time position (Day Shift only).

• Working days: Monday to Saturday.

• Shift timings: 9:00 AM to 6:00 PM (IST).

• Sunday off (fixed).

Knowledge, Skills, and Abilities

• Strong customer orientation and adaptability.

• Ability to remain calm and professional during difficult conversations.

• Clear pronunciation and neutral accent preferred.

• Willingness to learn new tools and adapt to changing work environments.

• Time management and multitasking skills.

Benefits

• Competitive entry-level salary with timely increments.

• Performance-based incentives and bonuses.

• Work-from-home flexibility.

• Training and onboarding provided—earn while you learn.

• Opportunity for growth and internal promotions.

• Supportive work culture and team environment.

Why Join The Elite Job?

At The Elite Job, we believe in nurturing fresh talent and helping individuals grow into confident professionals. By joining us, you will be part of a forward-thinking organization that values communication, transparency, and personal growth. We provide all the support and tools you need to succeed—even if you are starting from zero. If you are looking for a stable, long-term work-from-home job in the customer service industry, this is your chance!

How to Apply

Interested candidates are encouraged to apply now by sending their updated resume to us with the subject line Application for Voice Process Executive – Day Shift.
Alternatively, you can fill out our quick online application form.

Apply today and begin your career journey with The Elite Job!