Job Summary

The Elite Job is seeking a detail-oriented, customer-focused E-commerce Chat Support Agent (Female) to join our dynamic remote team. This position plays a critical role in delivering exceptional service experiences to customers through live chat and messaging platforms. As the first point of contact, you will guide shoppers, resolve queries, and enhance satisfaction — all while working from the comfort of your home.

Key Responsibilities

• Respond to customer inquiries in real-time via live chat, social media inboxes, and messaging platforms.

• Resolve product or order-related concerns promptly and accurately.

• Assist customers with browsing, product information, order tracking, and returns.

• Maintain a high level of professionalism, empathy, and product knowledge in all communications.

• Escalate unresolved issues to senior support staff or relevant departments as required.

• Document customer interactions and ensure accurate record-keeping.

• Stay up to date with e-commerce policies, promotions, and product updates.

Required Skills and Qualifications

• Strong command of written English with excellent grammar and typing speed.

• Good interpersonal skills and the ability to maintain a friendly, professional tone.

• Basic understanding of e-commerce operations and online shopping behavior.

• Proficiency in using chat tools, social media, and customer service software.

• Ability to multitask and handle high-volume conversations with composure.

Experience

• Prior experience in customer service, chat support, or online sales is preferred but not mandatory.

• Freshers with excellent communication skills and a learning attitude are welcome to apply.

Working Hours

• Flexible scheduling available (Morning, Afternoon, or Evening shifts).

• Must be available to work a minimum of 4–6 hours daily, including weekends if required.

• Full-time and part-time roles open.

Knowledge, Skills, and Abilities

• Knowledge of e-commerce platforms such as Shopify, WooCommerce, or Amazon is a plus.

• Fast learner with the ability to adapt to new tools and platforms quickly.

• Capable of maintaining customer confidentiality and handling sensitive data securely.

• Attention to detail and accuracy in information delivery.

• Ability to work independently with minimal supervision.

Benefits

• 100% Remote – Work from the comfort of your home.

• Competitive hourly compensation and performance bonuses.

• Flexible shifts to suit your availability.

• Career growth and skill development opportunities.

• Paid training provided.

• Supportive and inclusive remote team environment.

Why Join The Elite Job?

At The Elite Job, we believe in empowering women by providing legitimate and flexible work-from-home opportunities. We support work-life balance, offer growth paths in remote customer service, and ensure that every team member feels valued, heard, and appreciated. Whether you are restarting your career or looking for a stable remote role, we are committed to helping you succeed.

How to Apply

Interested candidates are encouraged to apply with the following:
✅ Updated Resume
✅ Short Cover Letter or Introduction (optional but recommended)
✅ Mention preferred working hours and availability

Submit your application to us
📅 Applications are reviewed on a rolling basis. Apply early for priority consideration!