Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Online Appointment Coordinator to join our dynamic healthcare support team. This remote role focuses on managing patient appointment scheduling and coordination efficiently, ensuring seamless communication between healthcare providers and patients. The ideal candidate will possess excellent organizational skills, strong communication abilities, and the capacity to multitask in a fast-paced environment, delivering outstanding service to enhance patient experience and operational workflows.

Key Responsibilities

• Manage and schedule patient appointments accurately using online scheduling systems and software.

• Coordinate with healthcare providers and patients to confirm, reschedule, or cancel appointments as necessary.

• Maintain up-to-date patient records, ensuring data accuracy and confidentiality.

• Handle patient inquiries via phone, email, or chat with professionalism and empathy.

• Collaborate with medical and administrative teams to optimize appointment availability and reduce scheduling conflicts.

• Follow up on missed appointments and assist in patient reminders to improve attendance rates.

• Provide administrative support related to patient scheduling and records management.

• Escalate any complex scheduling or patient issues to the relevant healthcare or administrative personnel.

• Adhere to HIPAA and other relevant healthcare regulations to maintain patient privacy.

Required Skills and Qualifications

• High school diploma or equivalent; additional certification or training in healthcare administration is a plus.

• Proven experience in appointment coordination, customer service, or administrative roles preferably in healthcare or related sectors.

• Strong proficiency in online scheduling platforms and Microsoft Office Suite (Word, Excel, Outlook).

• Excellent verbal and written communication skills.

• Exceptional organizational and time management abilities.

• Ability to multitask and prioritize workload efficiently.

• Attention to detail with strong problem-solving skills.

• Compassionate and patient-focused approach to communication.

• Reliable internet connection and a quiet workspace suitable for remote work.

Experience

• Minimum 1-2 years experience in healthcare appointment coordination, medical front desk, or customer service roles.

• Experience working remotely is preferred but not mandatory.

• Familiarity with healthcare terminology and patient management systems is advantageous.

Working Hours

• Full-time position, typically Monday to Friday.

• Flexible working hours between 8:00 AM to 6:00 PM (local time), depending on the healthcare providers scheduling needs.

• Occasional weekend or evening shifts may be required based on operational demands.

Knowledge, Skills, and Abilities

• In-depth knowledge of healthcare scheduling processes and patient management.

• Strong computer literacy and the ability to quickly learn new software applications.

• High level of professionalism and confidentiality in handling sensitive information.

• Effective interpersonal skills for patient interaction and team collaboration.

• Ability to adapt to changing priorities and work independently in a remote environment.

Benefits

• Competitive salary with performance-based incentives.

• Work from home – flexible and convenient working environment.

• Comprehensive training and continuous professional development opportunities.

• Supportive team culture and access to healthcare industry resources.

• Paid time off and sick leave.

• Opportunity for career advancement within Houston Skilled Consultancy.

Why Join Houston Skilled Consultancy?

Houston Skilled Consultancy is committed to delivering excellence in healthcare staffing and support services. Joining our team means being part of a reputable organization that values your contribution and offers a platform for growth. We prioritize employee well-being, offer flexible remote working options, and foster an inclusive environment where your skills and dedication can thrive. Make a meaningful impact by helping healthcare providers deliver outstanding care through efficient appointment coordination.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter outlining their suitability for the role to us with the subject line:
Application for Online Appointment Coordinator – Work from Home (Healthcare)

Shortlisted candidates will be contacted for further steps in the recruitment process.