Job Summary

Progressive Technology is seeking a highly motivated and detail-oriented Assistente de Loja Virtual to manage and support our online stores on platforms such as Shopee and Mercado Livre. The ideal candidate will be responsible for ensuring smooth day-to-day operations of the virtual stores, optimizing product listings, handling customer inquiries, and collaborating with cross-functional teams to enhance the customer experience. This remote role is perfect for someone passionate about e-commerce and digital sales, looking to grow within a dynamic, technology-driven company.

Key Responsibilities

• Manage and update product listings on Shopee and Mercado Livre platforms, ensuring accurate descriptions, prices, and stock levels.

• Respond promptly and professionally to customer inquiries, reviews, and messages, maintaining high customer satisfaction.

• Monitor daily sales performance, track orders, and coordinate with logistics to ensure timely delivery.

• Assist in the creation and implementation of promotional campaigns and special offers on virtual stores.

• Collaborate with marketing and product teams to optimize listings and improve visibility on e-commerce platforms.

• Analyze customer feedback and market trends to recommend improvements in product offerings and service.

• Maintain accurate records of transactions, customer interactions, and inventory updates.

• Troubleshoot any issues related to product listings, payments, or customer complaints on the platforms.

Required Skills and Qualifications

• Proven experience managing e-commerce stores, preferably on Shopee and Mercado Livre.

• Strong written and verbal communication skills in Portuguese and English.

• Proficient with digital tools, online marketplaces, and inventory management software.

• Ability to multitask and prioritize in a fast-paced environment.

• Excellent organizational skills and keen attention to detail.

• Customer-focused mindset with problem-solving abilities.

• Basic knowledge of digital marketing and sales analytics is a plus.

Experience

• Minimum of 1-2 years of experience in e-commerce, virtual store management, or customer service roles related to online retail.

• Experience working remotely or in a digital-first environment is highly preferred.

Working Hours

• This is a full-time remote position.

• Standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, with some flexibility required based on business needs.

Knowledge, Skills, and Abilities

• Deep understanding of e-commerce platforms, especially Shopee and Mercado Livre.

• Ability to interpret sales data and customer feedback to make informed decisions.

• Skilled in using Microsoft Office Suite and/or Google Workspace tools.

• Strong interpersonal skills for remote collaboration and communication.

• Adaptability to new technologies and platform updates.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment promoting work-life balance.

• Opportunity to work with a forward-thinking company in the e-commerce space.

• Professional development and training programs.

• Health and wellness benefits (subject to company policy).

• Dynamic and supportive team culture.

Why Join Progressive Technology?

At Progressive Technology, we believe in innovation, collaboration, and the power of technology to transform the retail experience. Joining our team means becoming part of a company that values your contributions, fosters growth, and encourages creativity. If you are passionate about e-commerce and want to make a tangible impact in a rapidly growing sector, this is the place for you.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us with the subject line: Assistente de Loja Virtual Application.

Please ensure your application highlights your experience with Shopee and Mercado Livre platforms and your suitability for remote work. Only shortlisted candidates will be contacted.