Aetna is a leading healthcare and insurance provider with a rich history of serving communities across the United States. We are committed to helping people achieve their health and wellness goals by providing access to high-quality healthcare services and support. As an organization, we prioritize innovation, inclusivity, and customer-centricity to ensure that our members receive the best possible care.

Job Description: Work From Home Virtual Customer Support Assistant

Position Overview: Aetna is seeking a dedicated and compassionate Virtual Customer Support Assistant to join our team. This is a remote, work-from-home position that offers the opportunity to support our valued members while enjoying the flexibility of working from the comfort of your own home.

Key Responsibilities:

• Provide exceptional customer service and support to Aetna members through virtual channels.
• Address inquiries, resolve issues, and assist members with their healthcare-related needs.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Stay up-to-date on Aetna products, services, and industry knowledge to effectively address member inquiries.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a passion for helping others.
• Ability to work independently and efficiently in a remote environment.
• Proficiency in using virtual communication tools and software.
• Problem-solving and critical-thinking skills to effectively address member concerns.
• High school diploma or equivalent; some college or related experience preferred.
• Previous customer service experience is a plus.

Why Aetna:

• Remote work: Enjoy the flexibility of working from home.
• Competitive compensation and benefits package.
• Opportunity to make a difference in the lives of our members.
• Ongoing training and development to enhance your skills.
• Be part of a respected and industry-leading healthcare organization.

If you are a compassionate and customer-focused individual who is passionate about making a difference in people lives, we invite you to join our team at Aetna as a Work From Home Virtual Customer Support Assistant. Apply today to be a part of our mission to help people live healthier lives.

Join Aetna in our commitment to building a healthier world, one member at a time.