Job Summary

MNC JOBS INFO is looking to hire enthusiastic and customer-focused individuals for the role of Airport Ground Staff. This position is ideal for 12th pass freshers eager to begin their career in the aviation and airport services sector. As Airport Ground Staff, you will be the face of the airline at the airport, ensuring smooth passenger handling, timely flight operations, and delivering excellent customer service. This role offers a dynamic working environment with opportunities for growth and professional development in the aviation industry.

Key Responsibilities

• Assist passengers during check-in, boarding, and disembarkation procedures.

• Handle passenger inquiries and provide accurate information regarding flights, boarding gates, baggage handling, and airport facilities.

• Manage passenger documentation, including boarding passes, travel documents, and security checks.

• Coordinate with airline crew and ground operations to ensure on-time departures and arrivals.

• Supervise and assist in the loading and unloading of passenger baggage and cargo.

• Ensure compliance with airport security and safety regulations.

• Handle special assistance requests for elderly, disabled, and unaccompanied minors.

• Manage lost and found baggage reports and assist in their resolution.

• Maintain a professional and welcoming demeanor to enhance passenger experience.

Required Skills and Qualifications

• Successful completion of 12th standard (high school).

• Freshers are encouraged to apply; prior experience in aviation is a plus but not mandatory.

• Strong communication skills in English and local language(s).

• Excellent interpersonal and customer service skills.

• Ability to work under pressure in a fast-paced environment.

• Good physical fitness and stamina to stand for long periods and handle luggage.

• Basic computer literacy and knowledge of airline reservation systems is advantageous.

• Must be punctual, reliable, and willing to work flexible hours, including weekends and holidays.

Experience

• No prior work experience required.

• Freshers from any stream who meet the eligibility criteria can apply.

• Candidates with internships or certifications related to customer service or aviation will be preferred but not mandatory.

Working Hours

• Shift-based work as per airline and airport operational requirements.

• Rotational shifts may include mornings, evenings, nights, weekends, and public holidays.

• Flexibility to work overtime during peak travel seasons or delays.

Knowledge, Skills, and Abilities

• Strong customer orientation and problem-solving abilities.

• Ability to communicate effectively with diverse passenger groups.

• Familiarity with airport safety and security protocols.

• Quick decision-making and multitasking skills.

• Team player with a proactive approach to work.

• Good organizational and time management skills.

Benefits

• Competitive salary and performance-based incentives.

• Opportunity to work in a prestigious aviation environment.

• Training and certification in airport operations and customer service.

• Career growth opportunities within the airline and airport sectors.

• Employee travel benefits and discounts.

• Health insurance and other statutory benefits as per company policy.

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we believe in nurturing talent and providing a platform for freshers to launch a rewarding career in the aviation industry. You will gain hands-on experience in a dynamic, customer-facing role with exposure to global airline operations. Join us to be part of a professional team dedicated to excellence and passenger satisfaction, and take your first step toward a promising future in aviation.

How to Apply

Interested candidates who meet the eligibility criteria are requested to:

• Visit the official MNC JOBS INFO careers page or send their updated resume to the provided email address.

• Complete the online application form with accurate details.

• Prepare to attend the selection process which may include written tests, interviews, and document verification.

• Keep necessary identification and educational certificates ready for verification.

For further details, visit us or contact our recruitment team.