Job Summary

Houston Skilled Consultancy is hiring enthusiastic, customer-focused, and service-driven individuals for the position of Retail Associate aboard luxurious cruise ships. As a Retail Associate, you will be responsible for creating exceptional shopping experiences in duty-free retail outlets onboard international cruise liners. This is a unique opportunity to travel the world, meet diverse people, and grow your retail career in a dynamic, fast-paced maritime environment.

Key Responsibilities

• Greet cruise guests warmly and provide outstanding customer service in a retail environment.

• Assist passengers in selecting and purchasing duty-free products including luxury items, apparel, fragrances, cosmetics, liquor, and souvenirs.

• Operate point-of-sale (POS) systems, handle transactions accurately, and manage cash registers.

• Maintain the cleanliness, organization, and visual appeal of the store in compliance with company standards.

• Restock merchandise and assist with inventory management and daily stock checks.

• Stay informed about product features, benefits, promotions, and store policies.

• Achieve and exceed sales targets and contribute to a positive team environment.

• Address customer queries, concerns, and complaints professionally.

• Comply with international maritime and onboard retail regulations.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree is a plus).

• Excellent verbal communication skills in English; knowledge of additional languages is a plus.

• Strong interpersonal and customer service skills.

• Proficiency in using sales systems or POS terminals.

• Ability to work in a multicultural, team-oriented environment.

• Professional appearance and demeanor.

Experience

• Minimum 1 year of experience in retail, sales, or customer service (experience in duty-free or luxury retail is highly desirable).

• Prior experience in a hospitality or travel-based role (e.g., airport, hotel, cruise) is advantageous.

Working Hours

• Rotational shifts (8-10 hours per day) based on cruise itinerary.

• Workdays include weekends and holidays, with scheduled off-days during the voyage.

• Contract duration typically ranges from 6 to 9 months onboard.

Knowledge, Skills, and Abilities

• Knowledge of luxury goods, duty-free merchandise, and sales techniques.

• Ability to adapt quickly to changing environments and customer needs.

• Strong upselling and cross-selling techniques.

• Team player with the capability to work independently.

• Culturally aware and respectful of international guests and colleagues.

Benefits

• Competitive monthly salary + sales incentives and commissions.

• Free onboard accommodation and meals.

• Travel to exotic destinations worldwide.

• Medical coverage during the contract period.

• Uniforms and training provided.

• Discounted products in select onboard stores.

Why Join Us?

At Houston Skilled Consultancy, we open doors to once-in-a-lifetime career adventures. Working aboard a cruise ship is more than a job—it is a lifestyle. You will gain global exposure, meet people from around the world, and grow professionally with world-class training and mentorship. Join our global team and let your retail career set sail!

How to Apply

To apply, please send your updated resume along with a recent passport-size photograph to us.
Subject Line: Application for Retail Associate – Cruise Ship

Shortlisted candidates will be contacted for an initial virtual interview and onboarding instructions.