Cigna is a leading global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We provide access to high-quality healthcare, innovative solutions, and exceptional customer service, making a difference in the lives of millions around the world.

Job Description:

Cigna is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in a remote capacity. As a Customer Service Representative at Cigna, you will play a crucial role in ensuring our members receive the best possible service and support. This is a fantastic opportunity to be a part of a company that is committed to improving the health and well-being of individuals and communities.

Key Responsibilities:

• Provide exceptional customer service to Cigna members through various communication channels.
• Address inquiries, resolve issues, and offer support with a focus on empathy and understanding.
• Educate members on Cigna products, services, and benefits.
• Ensure accurate and timely documentation of member interactions.
• Collaborate with cross-functional teams to find solutions and improve the overall customer experience.
• Maintain a high level of professionalism, confidentiality, and courtesy in all member interactions.

Required Skills:

To be successful in this role, you should possess the following skills and qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on finding effective solutions.
• Empathy and patience in dealing with customer inquiries and issues.
• Ability to adapt to changing situations and handle high call volumes.
• Strong organizational skills and attention to detail.
• Proficiency in using customer service software and tools.
• Prior experience in a customer service role is a plus.

Why Cigna:

At Cigna, we take pride in our commitment to our employees well-being, growth, and development. We offer a competitive compensation package, including benefits, and the opportunity to work in a supportive and inclusive environment where your contributions are valued. Join us in our mission to make a real difference in people lives.

If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for the position of Customer Service Representative at Cigna. Your skills and dedication will contribute to our mission of improving the health and well-being of individuals and communities. Come be a part of our team and help us shape a healthier world.