Job Summary

We are seeking a highly motivated and customer-oriented Night Shift Customer Support Executive to join our team at HR Service Jobs. In this role, you will be responsible for providing excellent customer support services to our clients during night shifts. The ideal candidate will be well-versed in handling customer inquiries, resolving issues, and ensuring customer satisfaction. This is an excellent opportunity to work in a dynamic and challenging environment, with the chance to grow and develop within the company.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat during the night shift.

• Provide timely and accurate responses to customer questions and concerns.

• Troubleshoot and resolve customer complaints or issues, ensuring customer satisfaction.

• Maintain up-to-date knowledge of products and services to provide effective support.

• Log and track customer interactions in the CRM system.

• Follow up with customers as needed to ensure their issues are resolved.

• Work closely with other teams to escalate complex issues or feedback.

• Meet or exceed individual and team performance targets and KPIs.

• Ensure all customer interactions comply with company policies and standards.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Proven experience in customer support or a similar role.

• Excellent communication skills (both verbal and written) in English.

• Ability to handle challenging customer interactions with patience and professionalism.

• Strong problem-solving skills and attention to detail.

• Proficiency in using customer support tools, CRM systems, and Microsoft Office.

• Comfortable working in a fast-paced, high-pressure environment.

• Ability to work night shifts, including weekends and holidays.

• Strong interpersonal skills and a team-oriented mindset.

Experience

• Minimum of 1-2 years of experience in a customer support or call center environment.

• Experience working in a night shift or remote work setting is a plus.

• Prior experience with handling customer complaints and providing solutions will be an advantage.

Working Hours

• Night shift position: 9:00 PM to 6:00 AM (flexible schedules may apply).

• Weekend and holiday shifts may be required.

Knowledge, Skills, and Abilities

• Strong understanding of customer service best practices and principles.

• Ability to adapt quickly to changing customer needs and priorities.

• Excellent multitasking abilities and time management skills.

• Comfortable with handling sensitive customer issues with discretion and empathy.

• Proactive approach to problem-solving and conflict resolution.

• Ability to work independently with minimal supervision.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance benefits.

• Paid time off and holidays.

• Opportunities for career growth and advancement within the company.

• Training and development programs to enhance your skills.

• Work-from-home options (if applicable for the role).

• Employee referral programs.

Why Join HR Service Jobs?

• Work-Life Balance: We offer flexible schedules and the ability to work from the comfort of your own home, ensuring a healthy work-life balance.

• Career Growth: We believe in promoting from within and provide ample opportunities for career progression and skill enhancement.

• Dynamic Environment: Be a part of a fast-paced, customer-centric team that values innovation and excellence.

• Inclusive Culture: We foster a supportive and inclusive work environment where everyones contributions are valued.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a cover letter explaining why they would be a great fit for the position. Applications can be submitted through our online portal or by emailing our HR department directly.

We look forward to welcoming a new member to our team!