Job Summary:

The Elite Job is seeking enthusiastic, customer-centric professionals to join our expanding team for Voice and Non-Voice BPO positions. These are remote-based opportunities catering to our Bangalore clientele. The ideal candidate will be passionate about delivering excellent customer experiences, possess strong communication skills, and thrive in a dynamic work environment. Whether you prefer interacting via calls or handling customer queries through chat/email, we have the right position for you.

Key Responsibilities:

• Handle inbound and outbound customer service calls (Voice process).

• Respond to customer queries via chat, email, or ticketing systems (Non-Voice process).

• Provide accurate information and resolve issues efficiently and professionally.

• Maintain high levels of customer satisfaction by addressing inquiries and concerns promptly.

• Escalate complex problems to the appropriate team or department.

• Keep records of customer interactions, process customer accounts, and file documents.

• Adhere to company policies, procedures, and service standards.

Required Skills and Qualifications:

• Minimum educational qualification: 12th Pass/Graduate in any discipline.

• Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.

• Proficiency in using computers, typing, and handling basic software tools.

• Strong interpersonal skills and a customer-first attitude.

• Ability to stay calm and patient in high-pressure scenarios.

Experience:

• 0 to 3 years of experience in a BPO/Customer Support role.

• Freshers with excellent communication skills are also encouraged to apply.

• Prior experience in voice or non-voice customer support will be an added advantage.

Working Hours:

• Flexible working hours available:
  Day Shift / Night Shift / Rotational Shifts depending on the process.

• Weekly offs provided as per process requirement.

• Remote work setup with scheduled login/logout times and break slots.

Knowledge, Skills, and Abilities:

• Knowledge of customer service practices and principles.

• Ability to multitask, prioritize, and manage time effectively.

• Problem-solving aptitude with a proactive mindset.

• Quick learner and adaptable to new tools or systems.

• Self-disciplined with a strong work ethic for remote working.

Benefits:

• Work-from-home flexibility.

• Competitive salary with performance-based incentives.

• Paid training and ongoing skill development programs.

• Internet reimbursement (as per policy).

• Career advancement opportunities within the organization.

• Supportive team culture and virtual engagement activities.

Why Join The Elite Job?

At The Elite Job, we value our employees and strive to provide a supportive and growth-driven work environment. With opportunities to work remotely, enhance your communication skills, and grow your career in customer service, this is more than just a job — it is the beginning of your professional journey with a trusted and employee-first company. We believe in recognizing talent, rewarding hard work, and fostering a community where everyone can thrive.

How to Apply:

Interested candidates can apply by sending their updated resume to us with the subject line: Application for Customer Care – Voice/Non-Voice (Remote – Bangalore).
Shortlisted candidates will be contacted for a virtual interview.