Job Summary:

As an E-commerce Order Management Executive for Amazon Partner, you will play a pivotal role in ensuring seamless and efficient order processing, inventory management, and timely delivery of products to customers. This role demands a highly organized individual with excellent communication skills and the ability to thrive in a fast-paced environment. You will be responsible for overseeing order fulfillment processes, handling escalations, managing customer service interactions, and ensuring all orders are processed in alignment with Amazons operational standards and quality expectations.

Key Responsibilities:

• Manage end-to-end order processing, including order verification, shipment tracking, and resolution of any issues that arise during fulfillment.

• Oversee and ensure accurate inventory management, stock updates, and proper documentation of all orders.

• Collaborate with suppliers, logistics teams, and other Amazon partners to ensure smooth order execution.

• Monitor customer feedback and escalate issues to the appropriate departments when necessary to ensure high levels of customer satisfaction.

• Handle order-related inquiries and resolve customer concerns in a timely and professional manner.

• Ensure compliance with Amazons policies, procedures, and best practices related to order management and customer satisfaction.

• Report and analyze order management performance metrics to identify areas for improvement and implement solutions.

• Work closely with internal teams to streamline order management processes and enhance operational efficiency.

• Maintain accurate records and documentation related to orders, inventory, and other related functions.

Required Skills and Qualifications:

• Strong understanding of order management systems and e-commerce platforms, particularly Amazon.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

• Problem-solving and decision-making abilities.

• High attention to detail and organizational skills.

• Ability to work under pressure and meet tight deadlines.

• Ability to work independently and as part of a team in a dynamic environment.

Experience:

• Minimum 2 years of experience in e-commerce or order management roles.

• Experience working with Amazons Seller Central or similar e-commerce platforms is highly preferred.

• Proven track record of managing customer orders, handling escalations, and ensuring high levels of satisfaction.

• Experience working with inventory management tools and software.

Working Hours:

• Full-time position, Monday to Friday, with flexible hours.

• Occasional weekend work may be required during peak seasons.

Knowledge, Skills, and Abilities:

• Strong analytical and troubleshooting skills to handle order discrepancies and customer service issues.

• In-depth knowledge of Amazons policies, procedures, and best practices in order management.

• Ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.

• Ability to identify and implement process improvements to streamline order management operations.

• Strong customer service mindset with a focus on providing an exceptional customer experience.

Benefits:

• Competitive salary with performance-based incentives.

• Comprehensive health insurance plan (medical, dental, vision).

• 401(k) retirement plan with company matching.

• Paid time off (PTO) and holidays.

• Access to Amazons employee discount program.

• Opportunities for career advancement within a global leader in e-commerce.

• Employee wellness programs and support.

Why Join Amazon:

• Work with a world-leading company known for its innovation, customer service, and industry leadership.

• Be part of a dynamic team that values diverse perspectives and fosters personal and professional growth.

• Access to continuous learning and career development opportunities.

• Enjoy a flexible working environment that supports work-life balance.

• Make an impact in a company that touches millions of lives globally, every day.

How to Apply:

To apply, please visit the Amazon Careers website and search for the position of E-commerce Order Management Executive - Amazon Partner. Submit your updated resume and a cover letter detailing your relevant experience and motivation for applying. We look forward to reviewing your application!