Job Summary
We are looking for a dedicated, motivated, and customer-oriented Amazon Seller Central Support Agent to join our dynamic team in Brazil. As a Seller Central Support Agent, you will be the first point of contact for Amazon sellers, assisting with a variety of inquiries, providing exceptional support, and helping to ensure the success of our sellers on the platform. This is a fully remote position, providing flexibility for individuals who thrive in a fast-paced, ever-changing environment.

Key Responsibilities

• Provide expert assistance and guidance to Amazon sellers regarding their Seller Central accounts, including account health, performance metrics, and listing management.

• Resolve complex inquiries related to orders, payments, inventory, shipping, and returns while maintaining high levels of customer satisfaction.

• Analyze data from Seller Central to diagnose issues and provide solutions, working closely with internal teams to ensure swift resolution.

• Offer proactive solutions and recommendations to improve the overall seller experience.

• Manage and prioritize multiple cases simultaneously, adhering to service level agreements and quality standards.

• Communicate effectively in both English and Portuguese (oral and written) to assist sellers based in Brazil.

• Maintain up-to-date knowledge of Amazon policies, best practices, and changes in platform features.

• Escalate unresolved issues to appropriate teams while ensuring clear and timely communication with the sellers.

Required Skills and Qualifications

• Proficiency in both written and spoken English and Portuguese.

• Exceptional communication skills with the ability to build rapport with sellers, providing clear and professional responses.

• Strong problem-solving abilities and analytical skills to identify and resolve complex issues.

• Excellent organizational skills, with the ability to manage multiple tasks and deadlines effectively.

• Ability to work independently and thrive in a remote work environment.

• Familiarity with Amazon Seller Central or similar e-commerce platforms is a plus.

• High attention to detail and a strong commitment to providing top-tier customer service.

• Comfort with technology and the ability to quickly learn new tools and systems.

Experience

• Minimum of 1 year of experience in customer service or technical support, preferably in e-commerce or related fields.

• Previous experience with Amazon Seller Central or other marketplace platforms is highly desirable.

• Experience working remotely is a plus, but not required.

Working Hours

• Full-time position with flexibility to work across different time zones.

• Standard working hours are based on the Brazil time zone, but shifts may vary, including weekends and holidays as required.

• The ability to work overtime during peak seasons (e.g., Amazon Prime Day, Black Friday) may be necessary.

Knowledge, Skills, and Abilities

• Knowledge of Amazons Seller Central platform and marketplace policies is highly desirable.

• Ability to quickly learn and adapt to new tools, systems, and policies.

• Strong attention to detail and accuracy in documenting and resolving issues.

• Ability to work under pressure and meet deadlines in a fast-paced environment.

• Positive and solutions-oriented attitude, with a focus on providing the best possible customer experience.

• Adaptability to handle a variety of complex inquiries, ensuring sellers are satisfied with the resolution process.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health and wellness benefits package.

• Access to career development and training programs.

• Work-from-home flexibility, promoting work-life balance.

• Opportunities for growth and advancement within Amazon.

• Employee discounts on Amazon products and services.

• Paid time off (PTO) and holidays.

• 401(k) plan with company contributions.

• Supportive and collaborative team environment.

Why Join Amazon?
At Amazon, we are passionate about creating a world-class experience for both our customers and sellers. As part of our team, you will have the opportunity to work with one of the worlds most innovative companies, where we constantly strive to improve and expand our services. This is a fantastic opportunity for anyone who wants to grow their career in e-commerce, work with cutting-edge technology, and be part of a global community. You will gain exposure to exciting challenges, with ample opportunities for professional growth and development.

How to Apply
To apply for the Amazon Seller Central Support Agent position, please submit your updated resume along with a cover letter highlighting your relevant experience and why you are interested in joining Amazon. Our recruitment team will review applications on an ongoing basis and reach out to shortlisted candidates for further steps.

We are an equal opportunity employer and value diversity at Amazon. We encourage individuals from all backgrounds and experiences to apply.