Job Summary

Amazon is seeking highly motivated, customer-focused individuals to join our dynamic team as Customer Service Representatives. This remote position is ideal for individuals located in Brazil who are passionate about delivering exceptional service and are eager to represent one of the worlds most customer-centric companies. As a Customer Service Representative, you will be the first point of contact for our customers, providing timely, accurate, and professional support via phone, chat, or email. You will work in a fast-paced, team-oriented environment while maintaining Amazons high standards for customer satisfaction.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via multiple channels (phone, chat, email)

• Resolve product or service problems by clarifying customer complaints, determining the cause, and selecting the best solution

• Ensure customer satisfaction and provide professional customer support

• Document customer interactions accurately and thoroughly

• Escalate issues to appropriate departments when necessary

• Maintain a high level of productivity and quality metrics

• Follow Amazon policies and procedures to uphold the companys standards and integrity

Required Skills and Qualifications

• Fluent in Portuguese (spoken and written)

• Proficiency in English (for internal communication and training)

• High school diploma or equivalent (required)

• Strong verbal and written communication skills

• Excellent problem-solving and analytical abilities

• High level of empathy and patience

• Ability to multitask and navigate multiple systems simultaneously

• Comfortable working independently in a remote environment

Experience

• Previous experience in customer service, contact center, or related roles is a plus

• Familiarity with e-commerce platforms or digital customer service tools is advantageous

• New graduates with a customer-focused attitude are also encouraged to apply

Working Hours

• Must be flexible to work varying shifts including evenings, weekends, and holidays

• Scheduled hours may vary weekly depending on business needs

• Full-time and part-time opportunities available

Knowledge, Skills, and Abilities

• Knowledge of basic computer and internet troubleshooting

• Ability to type at least 35 words per minute

• Strong time management and organizational skills

• Familiarity with CRM software or ticketing systems is a bonus

• High degree of adaptability and willingness to learn

Benefits

• Work from the comfort of your home

• Competitive salary

• Monthly performance bonuses

• Paid training and ongoing development opportunities

• Internet reimbursement

• Employee discounts on Amazon products

• Health and wellness programs

• Career growth pathways within Amazon

Why Join Amazon?

At Amazon, we are driven by innovation and customer obsession. We believe in creating an inclusive and empowering work environment where every voice matters. Joining Amazon means becoming part of a global community of passionate problem-solvers and forward-thinkers. Whether you are starting your career or looking for a new opportunity, Amazon provides the tools, training, and support to help you thrive.

How to Apply

Interested candidates should submit their application through our official careers portal. Search for Customer Service Representative – Brazil (Remote) and follow the instructions to apply. Make sure your resume is updated and reflects your customer service experience, if any.