Job Summary

Amazon is seeking a proactive, bilingual Virtual Assistant fluent in Portuguese and English to join our dynamic remote support team. This role requires a high level of organizational skills, attention to detail, and a passion for delivering excellent customer and operational support. You will serve as a vital bridge between Amazons Portuguese-speaking customers and internal teams, ensuring seamless communication, efficient problem resolution, and superior customer satisfaction.

Key Responsibilities

• Provide real-time assistance to Amazon customers in both Portuguese and English through chat, email, and phone.

• Manage administrative tasks such as data entry, customer order processing, returns coordination, and reporting.

• Monitor and respond to customer inquiries, complaints, and requests with professionalism and a customer-first attitude.

• Liaise with internal departments including logistics, customer service, and sales to ensure timely issue resolution.

• Maintain accurate records of customer interactions, transactions, and follow-ups.

• Support Amazon Sellers with product listing updates, keyword research, competitor analysis, and market trends in Portuguese-speaking regions.

• Execute basic troubleshooting steps to address technical or account issues.

• Stay up-to-date with Amazon policies, product updates, and service changes.

Required Skills and Qualifications

• Fluent in both Portuguese and English (written and spoken) – native or near-native proficiency.

• Strong communication and interpersonal skills.

• Excellent time management, multitasking, and problem-solving abilities.

• Ability to work independently in a fast-paced, virtual environment.

• Strong computer literacy and proficiency in Microsoft Office Suite, Google Workspace, and CRM systems.

• High attention to detail and commitment to accuracy.

• Positive, customer-focused attitude and strong sense of initiative.

Experience

• Minimum of 1-2 years experience in a virtual assistant, customer service, or administrative support role.

• Experience working in e-commerce, especially within Amazon Seller Central, is a strong advantage.

• Previous experience supporting international clients is highly desirable.

Working Hours

• Full-time and part-time positions available.

• Flexibility required to accommodate different time zones.

• Must be available for scheduled virtual meetings and real-time customer interactions.

Knowledge, Skills, and Abilities

• Deep understanding of Amazon marketplace operations is a plus.

• Familiarity with Amazon tools such as Seller Central, FBA, and product research software is beneficial.

• Ability to prioritize tasks effectively under minimal supervision.

• Willingness to learn and adapt to new systems and processes quickly.

• Culturally aware and sensitive to diverse customer needs across Portuguese-speaking regions.

Benefits

• 100% Remote – Work from the comfort of your home.

• Competitive hourly rate/salary based on experience.

• Flexible schedule options.

• Ongoing training and professional development.

• Opportunity to work with a globally recognized brand.

• Access to Amazons employee perks and resources.

• Inclusive, collaborative, and supportive virtual work environment.

Why Join Amazon?

At Amazon, we believe in building the future through innovation, inclusion, and excellence. As a Virtual Assistant, you will be a key part of our commitment to providing exceptional service worldwide. We offer a platform where you can grow professionally, work with cutting-edge technology, and be part of a vibrant and diverse global team—all from wherever you are.

How to Apply

If you are passionate about providing outstanding support and fluent in Portuguese and English, we want to hear from you!
Please submit your updated resume and a brief cover letter explaining why you are the perfect fit for this role to us.

Subject Line: Application for Amazon Virtual Assistant – Portuguese & English Speaker

Amazon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.