Job Summary

Delta Airlines is looking for dynamic and motivated individuals to join our team as Telecallers in our BPO division. This is an excellent opportunity for freshers to start their career in a fast-paced environment and gain valuable experience in customer service. The ideal candidates will be enthusiastic, results-driven, and have a passion for delivering exceptional service to our customers.

Key Responsibilities

• Conduct outbound/inbound calls to customers, providing information about Delta Airlines services, promotions, and products.

• Handle customer inquiries, resolve complaints, and provide accurate information in a timely and professional manner.

• Assist customers with booking, cancellation, and rescheduling of flights.

• Maintain and update customer records in the system.

• Meet and exceed performance metrics such as call resolution time, customer satisfaction, and sales targets.

• Collaborate with team members and managers to improve customer service delivery.

• Provide feedback to management regarding customer needs and preferences.

Required Skills and Qualifications

• Strong communication skills (both verbal and written) in English.

• Basic computer literacy and ability to work with CRM software.

• Ability to handle customer inquiries and complaints effectively.

• Energetic, enthusiastic, and confident in handling customer interactions.

• Ability to work in a team-oriented environment.

• Willingness to learn and adapt to new technologies and processes.

• Freshers with no prior experience in BPO or telecalling roles are encouraged to apply.

Experience

• No prior work experience required; however, any experience in customer service, sales, or telecalling will be an advantage.

• Freshers with a positive attitude and willingness to learn are highly encouraged to apply.

Working Hours

• Full-time positions available.

• Flexible shifts: Morning, afternoon, and evening shifts (rotational shifts may apply).

• 5-day working week (weekends may be included based on shift allocation).

Knowledge, Skills, and Abilities

• Communication Skills: Ability to communicate clearly and effectively with customers, colleagues, and management.

• Problem-Solving Skills: Ability to handle challenging customer inquiries and resolve issues promptly.

• Customer Orientation: A customer-first mindset with a focus on providing the best service possible.

• Adaptability: Ability to quickly learn and adapt to new processes, technologies, and customer demands.

• Attention to Detail: Strong attention to detail to ensure accurate customer records and responses.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive training and development programs.

• Health insurance and other employee welfare benefits.

• Career growth opportunities within Delta Airlines.

• Employee discounts on flights and travel-related services.

• A supportive and dynamic work environment with a focus on employee well-being.

Why Join Delta Airlines?

Delta Airlines is a global leader in the aviation industry, offering a supportive and innovative work environment. Joining Delta means you will be part of a team that values your growth and success. With a wide range of career development opportunities, competitive compensation packages, and benefits, Delta Airlines is the perfect place to start your career in the BPO industry.

How to Apply

Interested candidates are invited to attend walk-in interviews at the Delta Airlines office. Please bring your updated resume and a valid ID proof

For any inquiries, please contact us. We look forward to meeting you!