Job Summary

The Elite Job is seeking a dynamic and customer-focused Passenger Services Officer to join our team at Cape Town International Airport. This front-line position plays a critical role in ensuring a smooth and pleasant experience for passengers from check-in to boarding. You will be responsible for delivering excellent service, resolving passenger inquiries, and representing our company and our client airlines with professionalism and care.

Key Responsibilities

• Assist passengers with check-in procedures, boarding passes, baggage handling, and seat allocations.

• Guide travelers through airport processes including security, customs, and immigration if necessary.

• Handle special service requests such as wheelchair assistance, unaccompanied minors, or VIPs.

• Respond promptly and professionally to passenger inquiries, complaints, and service disruptions.

• Communicate clearly with other airport stakeholders, including ground staff, airline representatives, and security personnel.

• Monitor flight schedules and ensure that boarding gates are properly managed and secured.

• Ensure compliance with all airport and airline safety regulations.

• Keep accurate records of passenger incidents, services rendered, and daily operations.

Required Skills and Qualifications

• Grade 12 / Matric certificate is required.

• Fluency in English; additional languages (especially local or international) are a strong advantage.

• Strong verbal and written communication skills.

• Exceptional interpersonal and customer service abilities.

• Proficiency in using airport systems and Microsoft Office Suite (Word, Excel, Outlook).

• Physically fit and able to stand for extended periods and assist with luggage when required.

• Ability to handle high-pressure situations calmly and efficiently.

Experience

• A minimum of 1-2 years of experience in a customer service or hospitality role, preferably within an airport or travel environment.

• Prior experience with airline check-in systems or passenger handling will be advantageous.

Working Hours

• Must be willing to work on a rotational shift basis, including early mornings, late evenings, weekends, and public holidays.

• Shift schedules are based on airport operational hours and flight schedules.

Knowledge, Skills, and Abilities

• Knowledge of airport operations, passenger flow procedures, and airline protocols.

• Ability to work collaboratively in a team-oriented environment.

• Excellent conflict resolution and problem-solving skills.

• High attention to detail and time management.

• Strong sense of accountability and integrity.

Benefits

• Competitive salary with opportunities for performance-based bonuses.

• Paid training and career development support.

• Uniform allowance and on-site meal discounts.

• Access to employee wellness and travel perks.

• Opportunity to work with prestigious airline partners.

Why Join The Elite Job?

At The Elite Job, we believe in delivering excellence through our people. By joining our team, you become part of a trusted brand in the aviation support industry, known for integrity, innovation, and an unwavering commitment to customer satisfaction. We invest in our employees through comprehensive training, recognition programs, and pathways to career advancement. If you are passionate about people and thrive in a fast-paced, exciting environment, we would love to welcome you aboard.

How to Apply

Interested candidates are invited to submit their updated CV and a brief cover letter via email to us with the subject line Passenger Services Officer – Cape Town Airport. Applications will be reviewed on a rolling basis until the position is filled.