Job Summary

The Elite Job is seeking highly motivated, detail-oriented individuals to join our team as Non-Voice BPO Executives. This is a remote position specifically for candidates located in Bangalore. In this role, you will be responsible for managing backend operations, handling customer queries through chat or email, and ensuring seamless data processing. You will work closely with internal teams to provide timely, accurate, and high-quality support.

Key Responsibilities

• Handle customer service queries via chat, email, and internal ticketing systems.

• Maintain records of customer interactions and ensure proper documentation.

• Analyze and process data with accuracy and attention to detail.

• Coordinate with internal teams to resolve client issues and escalate complex cases when necessary.

• Follow predefined workflows and SOPs to meet service level agreements (SLAs).

• Maintain high levels of confidentiality and adhere to data protection policies.

• Continuously update job knowledge by participating in educational opportunities and team training sessions.

Required Skills and Qualifications

• Minimum of a high school diploma or equivalent; a bachelors degree is preferred.

• Excellent written English communication skills.

• Strong typing speed with high accuracy (minimum 30-35 WPM).

• Basic computer knowledge and familiarity with MS Office (Excel, Word, Outlook).

• Ability to multitask and manage time efficiently.

• Strong interpersonal and organizational skills.

• Comfortable working in a fast-paced and performance-driven environment.

Experience

• 0 to 2 years of experience in a BPO/Customer Support/Back Office role.

• Freshers with excellent written communication and computer proficiency are encouraged to apply.

Working Hours

• 9-hour shift (including 1-hour break).

• Rotational shifts (including night shifts as per project requirements).

• 5 or 6 working days per week depending on project needs.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving abilities.

• Keen attention to detail and ability to spot inconsistencies in data.

• Willingness to learn and adapt to new tools and technologies.

• Positive attitude and a proactive approach to tasks.

• Ability to work independently with minimal supervision.

• Comfortable working in a remote setting with a stable internet connection.

Benefits

• Work-from-home opportunity with a flexible working environment.

• Attractive salary package with performance incentives.

• Professional development and upskilling opportunities.

• Opportunity to work with a diverse and dynamic team.

• Employee engagement programs and virtual team-building activities.

Why Join The Elite Job?

At The Elite Job, we pride ourselves on delivering excellence in every interaction. As a people-first organization, we believe in empowering our employees with the right tools, training, and opportunities. When you join us, you become part of a culture that values innovation, diversity, and collaboration. We are committed to helping you grow professionally while enjoying the flexibility of remote work.

How to Apply

To apply, please send your updated resume along with a short cover letter to us with the subject line: Application for Non-Voice BPO Executive – Remote Bangalore.
Shortlisted candidates will be contacted for an initial screening interview.