Job Summary

The Elite Job is seeking motivated and customer-focused professionals to join our team as Remote Call Center Banking Advisors, supporting a leading UK financial institution. In this role, you will serve as the first point of contact for banking customers, providing exceptional service through inbound calls, resolving inquiries, and delivering tailored financial support—all from the comfort of your home. This is a great opportunity to be part of a high-performing remote team delivering excellence in the banking sector.

Key Responsibilities

• Handle inbound calls from customers with professionalism and empathy.

• Assist clients with account inquiries, transactions, and product information.

• Resolve customer issues efficiently while adhering to compliance and quality standards.

• Promote relevant banking services and products based on customer needs.

• Escalate complex issues to the appropriate department or supervisor when required.

• Maintain up-to-date knowledge of banking policies, services, and procedures.

• Accurately document customer interactions using internal systems.

• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong customer service orientation and active listening abilities.

• Ability to multitask in a fast-paced environment.

• Tech-savvy with confidence using multiple software systems and communication tools.

• Fluent in English; additional UK regional language skills are a plus.

Experience

• Minimum of 1 year experience in a customer service or call center role (banking or financial services preferred).

• Experience handling confidential information in line with data protection standards.

• Familiarity with banking products and services is advantageous.

Working Hours

• Full-time or part-time (minimum 25 hours/week).

• Shifts available across weekdays and weekends between 8 AM – 8 PM (UK time).

• Flexible scheduling options to support work-life balance.

Knowledge, Skills, and Abilities

• Knowledge of UK financial regulations and data security principles (preferred).

• High attention to detail and accuracy.

• Conflict resolution and problem-solving skills.

• Ability to work independently and as part of a remote team.

• Adaptable, resilient, and eager to learn.

Benefits

• Fully remote position with work-from-home equipment provided.

• Competitive hourly rate plus performance-based incentives.

• Paid training and continuous development opportunities.

• Career advancement within a trusted global outsourcing partner.

• Employee assistance program and wellness initiatives.

• Holiday pay and pension contributions (as applicable).

Why Join The Elite Job?

At The Elite Job, we connect talented individuals with exceptional opportunities. As a Remote Banking Advisor, you will represent a top UK financial institution, build meaningful client relationships, and grow your career in a supportive virtual environment. We champion flexibility, diversity, and career progression—because your success is our priority.

How to Apply

Ready to take the next step in your remote career?
Click Apply Now to submit your CV and a brief cover letter. Our recruitment team will review your application and be in touch to guide you through the process.

Join us and be a vital part of the future of customer service in UK financial services—from anywhere in the UK.