Job Summary:

Delta Airlines is seeking motivated, service-oriented professionals to join our growing team as Remote Customer Support Specialists. As a part of Deltas world-class service team, you will be the voice of our airline—ensuring that our customers receive exceptional support and accurate information in every interaction. This is a fully remote position, offering the flexibility to work from the comfort of your home while delivering best-in-class service that Delta is known for.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat regarding reservations, flight information, baggage claims, and Delta services.

• Provide clear, courteous, and knowledgeable responses to customers questions.

• Resolve issues related to travel disruptions, ticketing, cancellations, and rescheduling.

• Upsell Delta services and membership programs when appropriate to enhance customer experience.

• Maintain a high level of professionalism, empathy, and product knowledge.

• Accurately document all customer interactions and feedback into our CRM system.

• Collaborate with internal departments to ensure customer satisfaction and resolution.

• Stay updated with Deltas policies, travel guidelines, and safety protocols.

Required Skills and Qualifications:

• High school diploma or GED required; Associate or Bachelors degree preferred.

• Excellent verbal and written communication skills.

• Ability to multitask in a fast-paced, high-volume environment.

• Strong problem-solving and critical thinking abilities.

• Technologically savvy with the ability to learn new systems quickly.

• Quiet and distraction-free work environment with reliable high-speed internet.

• Must be eligible to work in the United States.

Experience:

• Minimum of 1–2 years in a customer service or call center role, preferably in the travel, hospitality, or airline industry.

• Remote work experience is a plus, but not required.

• Experience using CRM platforms and basic troubleshooting of digital tools is beneficial.

Working Hours:

• Full-time (40 hours/week) or part-time opportunities available.

• Flexible shifts covering mornings, evenings, weekends, and holidays to support 24/7 customer operations.

• Schedules are assigned based on business needs, with the possibility of rotational shifts.

Knowledge, Skills, and Abilities:

• Deep understanding of customer service principles and practices.

• Familiarity with airline terminology and travel-related policies is an advantage.

• Ability to remain calm and empathetic in stressful or emergency situations.

• Attention to detail with excellent organizational skills.

• Adaptability to change and openness to learning new procedures.

• Commitment to Deltas values of safety, integrity, and customer-centric service.

Benefits:

• Competitive hourly wage with performance-based incentives.

• Comprehensive medical, dental, and vision insurance.

• Paid time off, holidays, and parental leave.

• Employee travel privileges with discounted or free flights.

• 401(k) retirement plan with company match.

• Professional development and advancement opportunities.

• Home office setup stipend (where applicable).

Why Join Delta Remote Careers?

At Delta Airlines, we do not just offer jobs—we build careers. Working with us means joining a company recognized globally for excellence in customer service, innovation, and employee satisfaction. With remote opportunities, we provide the flexibility you need to balance your career with your lifestyle, all while being part of one of the most respected names in aviation. Come soar with us and help connect the world—one customer at a time.

How to Apply:

Interested candidates should submit an online application through our official careers portal.
Be sure to include:

• An updated resume

• A brief cover letter explaining your interest in remote work and customer service

• References (if requested)