Job Summary

At DoorDash, we are building the future of local commerce. We are looking for a passionate and detail-oriented Customer Support Associate to join our remote team. In this role, you will be the voice of DoorDash, delivering an exceptional support experience to our customers, Dashers, and merchant partners. You will be responsible for solving problems with empathy, providing guidance, and ensuring every interaction reflects our commitment to excellence and service.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to grow their career with one of the leading names in the tech and food delivery industry.

Key Responsibilities

• Respond to customer inquiries via chat, email, and phone in a professional and timely manner.

• Resolve issues related to orders, payments, and account management.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Identify customer needs and help them use specific features or troubleshoot problems.

• Escalate complex issues to appropriate internal teams when necessary.

• Maintain detailed records of customer interactions and actions taken.

• Uphold DoorDashs customer-first philosophy with empathy and integrity.

• Meet and exceed performance metrics including response time, customer satisfaction, and resolution rate.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills and a customer-focused mindset.

• Ability to stay calm under pressure and manage challenging conversations.

• Tech-savvy with the ability to quickly learn new systems and tools.

• Exceptional attention to detail and time management skills.

• Must have a reliable internet connection and a quiet, dedicated workspace.

Experience

• 1–2 years of experience in a customer service, call center, or support role (preferred).

• Experience in tech, food delivery, or e-commerce sectors is a plus but not required.

• Remote work experience is advantageous.

Working Hours

• Full-time: 40 hours per week

• Flexible shifts including weekends, evenings, and holidays based on business needs

• Must be available to work in the time zone assigned upon hiring

Knowledge, Skills, and Abilities

• Proficiency with customer support platforms such as Zendesk, Salesforce, or similar tools

• Ability to multitask in a fast-paced environment

• Strong analytical and problem-solving skills

• Comfortable navigating multiple systems and tools at once

• Committed to continuous learning and self-improvement

Benefits

• Competitive salary with performance-based incentives

• Flexible remote work environment

• Medical, dental, and vision insurance

• 401(k) with company match (U.S. only)

• Paid time off, holidays, and wellness days

• Access to DoorDash credit and employee discounts

• Career development opportunities and internal mobility

Why Join DoorDash?

At DoorDash, you will be part of a dynamic team that values innovation, empathy, and results. We are on a mission to empower local economies and transform how people access food and goods. You will be empowered to make decisions, solve meaningful problems, and grow your career—all while working from the comfort of your home.

Join us if you are ready to make an impact, collaborate with talented individuals, and be part of a company that puts people first.

How to Apply

Ready to deliver great experiences from your home office?
Apply now through our careers page, search for Customer Support Associate - Remote, and submit your updated resume and a brief cover letter.

We look forward to welcoming you to the DoorDash team!