Job Summary

At American Express, we believe that people are at the heart of everything we do. We are looking for dedicated and enthusiastic individuals to join our Virtual Customer Care team. As a Customer Care Representative working remotely, you will be the voice of American Express, ensuring that our Card Members receive world-class service and support — wherever you are, and wherever they are. If you are passionate about problem-solving, building relationships, and making a real impact in peoples financial lives, this opportunity is for you.

Key Responsibilities

• Deliver exceptional customer service and support to American Express Card Members via phone, chat, or email.

• Handle a wide range of inquiries, including account information, billing questions, rewards, and dispute resolution.

• Use internal systems and tools to research, troubleshoot, and resolve customer concerns in a timely and professional manner.

• Provide knowledgeable and empathetic support while meeting or exceeding performance metrics such as call quality, issue resolution, and customer satisfaction.

• Maintain a deep understanding of American Express products, services, and policies to offer accurate information and guidance.

• Collaborate with internal teams when necessary to escalate and resolve complex issues.

• Uphold the values and brand image of American Express in every customer interaction.

Required Skills and Qualifications

• High school diploma or equivalent required; Bachelors degree preferred.

• Strong verbal and written communication skills.

• Comfortable working independently in a remote environment.

• Ability to multi-task across systems, screens, and tools while maintaining attention to detail.

• A quiet and dedicated home workspace with reliable high-speed internet.

• Tech-savvy with a good understanding of customer service platforms and tools.

• Flexibility to adapt to evolving business needs, new technologies, and process changes.

Experience

• Minimum of 1-2 years of experience in a customer service, call center, or client-facing role preferred.

• Previous remote work experience is a plus but not required.

• Experience in financial services, hospitality, or tech support environments is highly desirable.

Working Hours

• Full-time and part-time positions available.

• Shifts may include evenings, weekends, and holidays based on business needs.

• Flexibility in scheduling is essential, with a willingness to work within a 24/7 support model.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and relationship-building skills.

• Strong decision-making, problem-solving, and analytical capabilities.

• Ability to remain calm and effective under pressure.

• Demonstrated commitment to customer satisfaction and service excellence.

• A growth mindset and a passion for continuous learning and development.

Benefits

• Competitive hourly wage with performance incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off, holidays, and sick leave.

• Employee wellness programs and mental health resources.

• Career development opportunities and tuition reimbursement.

• Exclusive American Express perks, discounts, and travel benefits.

• Work-from-home flexibility with support for home office setup.

Why Join American Express?

At American Express, we are driven by a powerful purpose: to provide the worlds best customer experience every day. We are a globally recognized brand known for innovation, excellence, and putting our people first. As a member of our Virtual Customer Care team, you will not only help Card Members live their best financial lives, but you will also enjoy the flexibility of remote work and the opportunity to grow your career from anywhere. We invest in your success and well-being — because when our colleagues thrive, so do we.

How to Apply

Ready to be part of something meaningful?
Apply online at: careers.americanexpress.com
Search for Virtual Customer Care Representative – Remote
Follow the application steps and upload your updated resume.