Job Summary

Delta Airlines is seeking passionate and dedicated individuals to join our team as Remote Customer Service Agents. In this role, you will be the first point of contact for our valued customers, assisting them with their travel needs, resolving concerns, and providing an exceptional customer experience — all from the comfort of your own home. As a trusted representative of Delta, you will embody our brand values, help maintain our reputation for excellence, and play a key role in ensuring every customer interaction reflects our world-class service.

Key Responsibilities

• Provide prompt, courteous, and professional customer service via phone, email, and live chat.

• Assist customers with flight bookings, schedule changes, cancellations, and general inquiries.

• Resolve customer issues efficiently and empathetically, maintaining a high level of satisfaction.

• Guide customers through the online check-in and boarding process.

• Communicate airline policies, travel guidelines, and COVID-19 protocols clearly and accurately.

• Collaborate with internal departments to resolve more complex customer concerns.

• Maintain detailed and accurate records of all customer interactions in the CRM system.

• Stay up to date on airline procedures, promotions, and service offerings.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelors degree is a plus.

• Strong verbal and written communication skills.

• Ability to remain calm and professional in high-pressure or challenging situations.

• Comfortable using computer systems, CRM tools, and multiple software platforms.

• Typing speed of at least 35 words per minute.

• Strong problem-solving skills with attention to detail.

• Must have a reliable high-speed internet connection and a quiet home office environment.

Experience

• Minimum of 1 year of experience in a customer service role, preferably in the travel, hospitality, or call center industry.

• Previous remote work experience is an asset, but not required.

• Experience using customer service software (e.g., Salesforce, Zendesk) is advantageous.

Working Hours

• Flexible shifts available, including evenings, weekends, and holidays.

• Must be available to work a minimum of 40 hours per week.

• Schedule may vary depending on time zone and business needs.

Knowledge, Skills, and Abilities

• Deep understanding of customer service principles and practices.

• Knowledge of airline industry regulations and Delta policies (training will be provided).

• Multitasking capabilities in a fast-paced, virtual environment.

• High emotional intelligence and empathy.

• Self-motivated with a proactive attitude toward solving problems and improving service quality.

Benefits

• Competitive starting salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Paid time off, vacation days, and sick leave.

• Generous travel benefits, including free or discounted flights for employees and family.

• Opportunities for career growth and advancement within Delta Airlines.

• Wellness resources and employee assistance programs.

• Paid training and continuous learning support.

Why Join Delta Airlines

At Delta, we believe in connecting the world while caring for the people who make it possible. As a remote customer service agent, you will be part of a global team that values diversity, inclusivity, and innovation. You will have the chance to grow your career with one of the most respected names in the aviation industry—all while enjoying the flexibility and balance of working from home. Join a team that puts people first and soar to new heights with Delta Airlines.

How to Apply

Ready to take off with Delta Airlines?
Submit your online application along with a current resume and cover letter via our careers portal.

Shortlisted candidates will be contacted for a virtual interview and assessment.