Job Summary

Delta Airlines is seeking enthusiastic, detail-oriented, and customer-focused individuals to join our remote Customer Service team. As a Customer Service Representative, you will be the first point of contact for our valued passengers. Your mission is to provide world-class service by addressing inquiries, solving issues, and creating memorable travel experiences for our customers—all from the comfort of your home.

This is a dynamic, fast-paced position perfect for individuals who thrive in a customer-first environment and are passionate about aviation and hospitality.

Key Responsibilities

• Handle inbound calls, emails, and live chats related to bookings, cancellations, baggage inquiries, loyalty programs, flight changes, and general travel support.

• Resolve customer complaints with professionalism, empathy, and efficiency.

• Provide accurate, consistent, and timely information in accordance with Deltas policies and procedures.

• Use multiple systems and tools simultaneously to research customer accounts, flight information, and troubleshoot issues.

• Escalate complex concerns to appropriate departments as needed.

• Adhere to performance metrics, including call quality, response time, and customer satisfaction scores.

• Represent the Delta Airlines brand with pride and uphold our commitment to excellence and customer care.

Required Skills and Qualifications

• High school diploma or equivalent; college degree preferred.

• Exceptional verbal and written communication skills.

• Strong active listening skills and the ability to remain calm under pressure.

• Proficiency in using customer service software, CRM systems, and basic troubleshooting tools.

• High-speed internet connection and a quiet, dedicated workspace at home.

• Legal authorization to work in the United States.

Experience

• Minimum of 1 year experience in a customer service or call center environment (airline/travel industry preferred).

• Remote work experience is a plus.

• Bilingual capabilities (especially in Spanish, French, or Mandarin) are a strong advantage.

Working Hours

• Full-time and part-time schedules available.

• Must be flexible to work various shifts, including evenings, weekends, and holidays, as we operate 24/7 to serve our global customers.

Knowledge, Skills, and Abilities

• Knowledge of airline operations, fare structures, and loyalty programs (a plus).

• Ability to multi-task and manage time effectively in a remote setting.

• Strong conflict-resolution and decision-making abilities.

• Self-motivated and disciplined with excellent organizational skills.

• High emotional intelligence and customer empathy.

Benefits

• Competitive hourly wage with performance bonuses

• Medical, dental, and vision insurance

• Paid time off and holiday pay

• 401(k) retirement plan with company match

• Employee travel privileges, including discounted and free flight options

• Ongoing training, professional development, and growth opportunities

• Equipment and technology support for remote work

Why Join Delta Airlines?

At Delta, we do not just connect destinations—we connect people. As one of the worlds most admired airlines, we believe in putting people first, whether they are our passengers or our team members. Working with Delta means becoming part of a culture of excellence, teamwork, and respect. You will have the opportunity to shape the travel experiences of millions while building a career you are proud of—all from wherever you call home.

How to Apply

Interested candidates should submit an updated resume and a short cover letter outlining their interest in the role via Deltas official careers portal.
Early applications are encouraged, as positions fill quickly.