Job Summary

Delta Airlines is seeking motivated, customer-focused individuals to join our team as Remote Customer Service Representatives. This work-from-home opportunity offers you the chance to be part of one of the worlds most respected and admired airlines. You will be the frontline of support for our valued customers, delivering exceptional service and ensuring seamless travel experiences, all from the comfort of your home.

Key Responsibilities

• Provide outstanding customer service via phone, email, and chat to assist with bookings, flight changes, cancellations, and inquiries.

• Troubleshoot customer issues and provide appropriate solutions in a timely and empathetic manner.

• Maintain up-to-date knowledge of Deltas policies, services, and procedures.

• Manage confidential customer data securely and in accordance with Deltas data protection standards.

• Handle escalated issues with professionalism and efficiency.

• Collaborate with internal teams to resolve customer concerns and improve the service experience.

• Meet or exceed key performance indicators (KPIs), including quality, customer satisfaction, and response time.

Required Skills and Qualifications

• High school diploma or equivalent; Associates or Bachelors degree preferred.

• Minimum of 1 year of customer service experience (preferably in a call center or travel industry environment).

• Excellent verbal and written communication skills.

• Strong problem-solving ability and a customer-first mindset.

• Comfortable using multiple computer systems and applications simultaneously.

• Ability to work independently and remain productive in a remote environment.

• High-speed internet connection and a quiet, distraction-free workspace at home.

Experience

• Previous experience in customer support or hospitality is highly valued.

• Airline, travel, or tourism industry experience is a plus but not mandatory.

• Familiarity with CRM tools and ticketing systems is beneficial.

Working Hours

• Full-time position (40 hours/week).

• Flexible scheduling may be required, including evenings, weekends, and holidays, based on business needs.

• Shift schedules will be communicated in advance.

Knowledge, Skills, and Abilities

• Knowledge of airline reservation systems is a plus.

• Ability to de-escalate tense situations and remain composed under pressure.

• Strong attention to detail and accuracy.

• Self-motivated with a strong sense of accountability.

• Willingness to learn and adapt to evolving systems and processes.

Benefits

• Competitive hourly pay with performance-based incentives.

• Paid training and continuous career development.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off and holiday pay.

• Exclusive travel benefits and flight privileges for employees and their families.

• Equipment provided (subject to eligibility and job offer terms).

Why Join Delta Airlines?

Delta Airlines is more than just an airline—we are a global community committed to excellence, innovation, and connecting people across the world. Working remotely with Delta gives you the opportunity to grow your career with a company that values inclusion, diversity, and continuous improvement. You will be part of a team where your contributions truly matter and where your voice is heard.

How to Apply

Ready to take off with us?
Click on the Apply Now button on our careers page and submit your application online. Please include your updated resume and a brief cover letter highlighting your customer service experience and interest in working remotely for Delta Airlines.