Yelp is a renowned online platform that connects people with great local businesses. With millions of users and an extensive database of user-generated reviews, Yelp has become a trusted resource for consumers seeking to discover and interact with local businesses.

Job Description: Spam Comment Moderator

Position Overview: Yelp is seeking a dedicated and detail-oriented Spam Comment Moderator to join our team. As a Spam Comment Moderator, you will play a crucial role in maintaining the quality of content on our platform and ensuring a positive experience for our users.

Key Responsibilities:

1. Content Moderation: Monitor and review user-generated content, including comments and reviews, to identify and remove spam, fraudulent, or inappropriate content according to company guidelines.
2. Quality Assurance: Ensure that content adheres to Yelp quality standards, maintaining a high level of accuracy and relevance.
3. User Support: Respond to user inquiries and escalations regarding content moderation decisions, providing clear and respectful communication.
4. Policy Adherence: Stay up-to-date with Yelp content guidelines and policies, and ensure consistent enforcement.
5. Data Reporting: Maintain accurate records of moderation actions, generate reports, and provide insights to improve moderation processes.

Qualifications:

• Excellent written and verbal communication skills in English.
• Strong attention to detail and the ability to work efficiently and accurately.
• Demonstrated ability to make sound judgment calls based on company guidelines and policies.
• Proven ability to handle sensitive and confidential information.
• Strong time management and multitasking skills.
• Experience in content moderation or a related field is a plus.
• Familiarity with Yelp and its platform is highly desirable.

Why Yelp? Yelp is a dynamic and diverse company that values innovation, collaboration, and the well-being of its employees. We offer a competitive salary, excellent benefits, and the opportunity to work in a fast-paced and engaging environment where your contributions make a real impact.

If you are passionate about maintaining online community standards and ensuring a positive user experience, we encourage you to apply for the position of Spam Comment Moderator at Yelp.

Join us in our mission to connect people with great local businesses and help create a trustworthy and vibrant online community. Apply now to be part of the Yelp team!