Amazon Careers, Work from Home Hiring As Investigation Specialist I - English role . Any Graduate Candidates can apply for the post.

• Customer Assistance: Providing timely and accurate responses to customer inquiries via email, chat, or phone, addressing their questions, concerns, and feedback.
• Problem Solving: Identifying and resolving customer issues, complaints, or technical difficulties efficiently and effectively to ensure customer satisfaction.
• Technical Support: Assisting customers with technical troubleshooting, such as navigating websites, using software applications, or resolving product-related issues.
• Product Knowledge: Developing a deep understanding of the company products or services to effectively assist customers and provide relevant information.
• Documentation: Documenting customer interactions, issues, and resolutions accurately in the company database or customer relationship management (CRM) system.
• Continuous Learning: Staying updated on product updates, new features, industry trends, and customer service best practices to enhance skills and knowledge.
• Quality Assurance: Maintaining high-quality standards in customer interactions by adhering to company policies, procedures, and service level agreements (SLAs).
• Team Collaboration: Collaborating with other team members, departments, or external partners to escalate complex issues, share knowledge, and improve overall customer experience.
• Feedback Collection: Gathering and documenting customer feedback, suggestions, and insights to help improve products, services, and customer support processes.
• Performance Metrics: Meeting or exceeding key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction scores, and productivity targets.