Job Summary

Amazon is looking for dynamic and customer-focused individuals to join our team as a Part-Time Work From Home Associate. This role is ideal for freshers and individuals looking for a flexible work schedule while gaining valuable work experience. As an associate, you will be responsible for handling customer queries, assisting with orders, and ensuring a seamless shopping experience for Amazon customers.

Key Responsibilities

• Respond to customer inquiries via phone, chat, and email in a professional manner.

• Resolve customer issues efficiently and effectively by providing accurate information.

• Process orders, returns, and refunds following Amazons policies and guidelines.

• Maintain detailed records of customer interactions and resolutions.

• Follow established processes to improve customer satisfaction.

• Collaborate with internal teams to escalate and resolve complex issues.

• Adhere to Amazons quality and productivity standards.

Required Skills and Qualifications

• Excellent communication skills in English (both written and verbal).

• Strong problem-solving and analytical abilities.

• Ability to handle multiple tasks efficiently in a fast-paced environment.

• Proficiency in using computers and online applications.

• Good typing speed and accuracy.

• Ability to work independently with minimal supervision.

• A customer-centric approach with a positive attitude.

Experience

• No prior experience required; freshers are welcome to apply.

• Any prior experience in customer service, call centers, or e-commerce is a plus.

Working Hours

• Part-time, flexible shifts.

• Work hours may include evenings, weekends, and holidays based on business needs.

Knowledge, Skills, and Abilities

• Basic knowledge of e-commerce and online shopping trends.

• Ability to quickly adapt to changes in processes and technology.

• Strong attention to detail and accuracy.

• Good time management and organizational skills.

Benefits

• Competitive pay and performance-based incentives.

• Work from the comfort of your home.

• Flexible working hours.

• Opportunity to gain experience with a leading global brand.

• Career growth and advancement opportunities.

Why Join Amazon?

• Be part of a diverse and inclusive work environment.

• Work with a global leader in e-commerce and technology.

• Enjoy a work-life balance with flexible scheduling.

• Opportunity to develop customer service and problem-solving skills.

• Access to professional development and training programs.

How to Apply

Interested candidates can apply through Amazons official career portal by submitting an updated resume. Shortlisted applicants will be contacted for an online assessment and interview process.