Job Summary

Apple Inc. is seeking a Mac OS X Desktop Support Engineer to join our dynamic IT support team. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for macOS systems within the organization. You will work closely with employees and IT teams to ensure seamless system functionality, resolve hardware and software issues, and optimize the Apple ecosystem experience. If you are passionate about technology, problem-solving, and delivering top-tier support, we invite you to apply today.

Key Responsibilities

• Provide technical support and troubleshooting for macOS systems, applications, and peripherals.

• Diagnose and resolve hardware and software issues on Apple devices, including MacBooks, iMacs, and Mac Pros.

• Manage device setup, configuration, and deployment for new employees.

• Maintain and update macOS operating systems, security patches, and software applications.

• Assist in network connectivity troubleshooting for Mac devices.

• Ensure compatibility between macOS and enterprise applications.

• Document technical procedures, troubleshooting steps, and best practices.

• Provide user training and support on macOS features and software.

• Collaborate with cross-functional IT teams to enhance the overall Apple user experience.

• Monitor and maintain system security, backup solutions, and data integrity.

Required Skills and Qualifications

• Strong expertise in macOS troubleshooting and support.

• Proficiency with Apple hardware, software, and enterprise management tools.

• Experience with Active Directory integration, MDM solutions (e.g., Jamf), and enterprise network environments.

• Knowledge of Apples Terminal, command-line scripting, and automation tools.

• Ability to diagnose and resolve hardware failures on Apple devices.

• Understanding of cloud services, remote desktop solutions, and VPN configurations.

• Strong communication skills with the ability to explain technical concepts to non-technical users.

• Customer-focused approach with excellent problem-solving skills.

• Ability to work independently and in a team environment.

Experience

• 3+ years of experience in a Mac desktop support role or IT helpdesk position.

• Experience in a corporate or enterprise IT environment is highly preferred.

• Prior experience with Apple Business Manager, Jamf Pro, or other MDM tools is a plus.

Working Hours

• Full-time position with standard business hours.

• Occasional on-call support or after-hours work may be required for system updates and troubleshooting.

Knowledge, Skills, and Abilities

• In-depth knowledge of Apple hardware and macOS environments.

• Familiarity with cross-platform compatibility between macOS and Windows-based enterprise systems.

• Ability to identify, analyze, and resolve technical problems efficiently.

• Experience with macOS security best practices and compliance standards.

• Strong ability to multi-task and prioritize support tickets effectively.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Generous paid time off (PTO) and holiday leave.

• Access to Apple employee discounts and perks.

• Professional training and development programs.

• Opportunity to work in a cutting-edge, innovative environment.

Why Join Apple Inc.?

Apple is at the forefront of innovation, designing products that transform the way people work and live. By joining our IT support team, you will be part of a collaborative, fast-paced environment that values creativity, problem-solving, and personal growth. Apple fosters a culture of excellence and encourages employees to challenge the status quo while making a real impact on the companys success.

How to Apply

If you are a tech-savvy professional who thrives in a fast-paced IT environment, we encourage you to apply today. Submit your resume and cover letter online through Apples official careers portal. Only shortlisted candidates will be contacted for further evaluation.

Apple Inc. is an equal opportunity employer and values diversity in the workplace.