Job Summary

Amazon is seeking a highly motivated and detail-oriented Virtual Assistant to support eCommerce operations on Amazon and eBay. This role is ideal for individuals who have experience in online store management, product listing optimization, order processing, and customer service. As a Virtual Assistant, you will be responsible for managing day-to-day tasks that ensure smooth operations, increase sales, and improve customer satisfaction. This is a remote opportunity, making it perfect for individuals looking for flexibility while working in a fast-paced, global eCommerce environment.

Key Responsibilities

• Product Listing & Optimization – Create, edit, and optimize product listings on Amazon and eBay to improve visibility and sales performance.

• Order Management – Process and track orders, ensuring timely fulfillment and delivery.

• Customer Support – Respond to customer inquiries, resolve complaints, and manage return requests professionally.

• Inventory Management – Monitor stock levels, coordinate restocking, and prevent stockouts or overstock situations.

• Market Research & Competitor Analysis – Research trends, pricing strategies, and competitor listings to optimize sales strategies.

• SEO & Keyword Optimization – Implement SEO strategies to enhance product rankings and drive traffic.

• Ad Campaign Management – Assist in setting up and monitoring PPC campaigns on Amazon and eBay.

• Report Generation & Analysis – Prepare sales reports, analyze performance metrics, and provide recommendations for improvements.

Required Skills and Qualifications

• Proficiency in managing Amazon Seller Central and eBay Seller Hub.

• Strong knowledge of product listing optimization, keyword research, and SEO strategies.

• Excellent written and verbal communication skills for customer service and product descriptions.

• Ability to analyze data and use insights to improve sales performance.

• Experience with Amazon FBA, dropshipping, or private label businesses is a plus.

• Familiarity with eCommerce tools like Helium 10, Jungle Scout, or Terapeak is preferred.

• Strong problem-solving skills and the ability to work independently.

• High attention to detail and the ability to multitask in a fast-paced environment.

Experience

• Minimum 1-2 years of experience working as an Amazon or eBay Virtual Assistant.

• Experience with eCommerce product research, listing management, and order processing is required.

• Previous experience in customer support for eCommerce businesses is highly desirable.

Working Hours

• Flexible work hours based on project requirements.

• Availability during peak sales periods (e.g., holidays, Black Friday, Prime Day) may be required.

Knowledge, Skills, and Abilities

• Knowledge of Amazon and eBay policies, algorithms, and best practices.

• Ability to use tools like Google Sheets, Microsoft Excel, and inventory management software.

• Strong analytical and decision-making skills.

• Ability to work independently and manage time effectively.

• Familiarity with customer service tools like Zendesk or Freshdesk is a plus.

Benefits

• Competitive salary with performance-based incentives.

• Flexible remote work environment.

• Opportunities for career growth within Amazons eCommerce ecosystem.

• Access to training and skill development programs.

• Work with a global team and gain valuable eCommerce experience.

Why Join Us?

• Be part of a world-renowned eCommerce company with endless growth opportunities.

• Work remotely with flexible schedules and a great work-life balance.

• Gain hands-on experience in the fast-growing world of online retail and digital marketing.

• Collaborate with a team of experts and enhance your professional skills.

How to Apply

Interested candidates should submit their resume and a short cover letter explaining their experience in managing Amazon and eBay stores. Applications can be sent to us with the subject line Virtual Assistant Application.

We look forward to having you on our team!