Job Summary

Chewy, a leading online retailer of pet food and supplies, is seeking enthusiastic and customer-focused individuals to join our team as Virtual Call Center Associates. In this fully remote role, you will be the voice of Chewy, providing top-tier support to our valued customers while ensuring a seamless and positive experience. If you have a passion for pets, problem-solving, and delivering world-class customer service, we want to hear from you!

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email in a professional and empathetic manner.
• Resolve customer issues, including order inquiries, product questions, returns, refunds, and delivery concerns.
• Collaborate cross-functionally with other departments to ensure customer satisfaction and timely resolution of issues.
• Accurately document customer interactions and follow up as necessary.
• Meet and exceed individual performance metrics including call quality, productivity, and customer satisfaction scores.
• Uphold Chewys commitment to exceptional customer service and represent the companys values in every interaction.

Required Skills and Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred).
• Minimum typing speed of 35 WPM with strong computer navigation skills.
• Excellent verbal and written communication skills.
• Ability to multitask and handle high-volume customer interactions in a fast-paced, virtual environment.
• Strong problem-solving skills and a customer-first mindset.
• Reliable high-speed internet connection and a quiet, dedicated workspace.

Experience

• 1+ year of experience in a customer service, call center, or remote support role.
• Experience working with CRM systems such as Salesforce, Zendesk, or similar platforms is highly desirable.
• Previous experience in e-commerce or retail customer service is a plus.

Working Hours

• Full-time positions available, including weekends and holidays.
• Flexible shifts, including day, evening, and overnight schedules to support our 24/7 operation.

Knowledge, Skills, and Abilities

• Strong attention to detail with a commitment to accuracy.
• Ability to adapt to change quickly and positively.
• Self-motivated with the ability to work independently and as part of a remote team.
• Familiarity with Microsoft Office Suite and other common business software.
• Passion for pets and pet-related products is a plus.

Benefits

• Competitive hourly pay with opportunities for performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holiday pay, and employee discounts on Chewy products.
• Opportunities for career growth and professional development.
• Work-from-home flexibility and a supportive remote team culture.

Why Join Chewy?

At Chewy, we do not just serve customers — we build relationships. Join one of the fastest-growing e-commerce companies where your contributions are valued, your ideas are heard, and you can make a real impact every day. We are passionate about pets, customer satisfaction, and creating a positive work environment where employees thrive. Be part of a collaborative, innovative, and fun team dedicated to making pet parenting easier and more rewarding.

How to Apply

Ready to bring your passion and customer service skills to Chewy? Click the Apply Now button to submit your application online. Ensure you upload your updated resume and complete the virtual assessment to be considered for this opportunity.