As a Customer Support Representative at Amazon, you will be the voice of our brand for thousands of customers. You will interact directly with customers through various channels such as phone, email, and chat to resolve their inquiries and ensure they have a seamless experience with our products and services.

Key Responsibilities:

• Handle incoming customer inquiries and provide accurate information promptly
• Resolve customer complaints and issues effectively, aiming for first-contact resolution
• Utilize customer service tools and resources to efficiently assist customers
• Work collaboratively with team members to achieve customer satisfaction goals
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English (additional languages a plus)
• Strong problem-solving abilities and attention to detail
• Ability to adapt and work effectively in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Previous customer service experience is preferred but not required

Experience:

• Entry-level position, suitable for fresh graduates or individuals with up to 1 year of customer service experience

Working Hours:

• Full-time position (40 hours per week)
• Flexible to work rotating shifts, including evenings, weekends, and holidays

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices
• Ability to multi-task, prioritize, and manage time effectively
• Strong interpersonal skills and ability to build rapport with customers

Benefits:

• Competitive salary
• Comprehensive health benefits (medical, dental, vision)
• Retirement savings plan (401k) with company match
• Paid time off and holiday pay
• Employee discounts on Amazon products and services
• Career growth opportunities within a global company

Why Join Amazon:At Amazon, we strive to be Earth most customer-centric company. Joining our customer support team means being part of a dynamic and innovative environment where your ideas are valued, and your career growth is encouraged. You will have the opportunity to make a meaningful impact on customers lives every day.

How to Apply:Interested candidates are encouraged to apply online through our careers page at Amazon Careers. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.