Yelp is a leading platform that connects people with great local businesses. We are on a mission to help people discover and connect with local businesses in their communities. With over 200 million reviews from a diverse user base, Yelp has become an essential resource for consumers and a trusted partner for businesses.

Job Description: Are you passionate about helping people and looking for an opportunity to join a dynamic team? If so, Yelp is looking for a User Operations Associate - Support to join our ranks. We are seeking a talented individual to help us deliver exceptional support to our users while working in a fast-paced and collaborative environment.

Responsibilities:

• Provide outstanding customer support to Yelp users via various channels including email, chat, and phone.
• Assist users in resolving their inquiries, concerns, and issues effectively and efficiently.
• Communicate with users in a friendly, professional, and empathetic manner.
• Collaborate with cross-functional teams to provide seamless support and solve complex problems.
• Keep abreast of Yelp products, features, and updates to provide accurate information to users.
• Proactively identify and report issues, patterns, and trends to improve our services.

Required Skills:

• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer support.
• Empathetic, patient, and able to handle challenging customer interactions with professionalism.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on providing accurate and helpful information.
• Tech-savvy and willing to learn and adapt to new tools and platforms.

Qualifications:

• High school diploma or equivalent; bachelor degree is a plus.
• Previous customer service or support experience is advantageous but not mandatory.
• A genuine passion for helping people and a desire to make a difference in their experience with Yelp.

Why Yelp: At Yelp, we believe in creating a supportive and inclusive work environment that fosters personal growth and career development. As a User Operations Associate - Support, you will have the opportunity to work with a talented team, learn from industry experts, and play a vital role in enhancing the Yelp user experience.

If you are looking to embark on a rewarding career path with a company dedicated to connecting people with great local businesses, Yelp is the place for you. Join us in our mission and be a part of a team that passionate about helping people discover the best local services and businesses in their area.

Do not miss this chance to make an impact and grow with us at Yelp. Apply now and be part of our exciting journey!