Job Summary:

The Elite Job is seeking a highly motivated and tech-savvy Social Media Support Specialist to join our dynamic team. In this role, you will be responsible for providing excellent customer support through social media platforms, engaging with online communities, resolving customer inquiries, and ensuring a positive brand image. This is a fully remote position, offering flexibility and an opportunity to work with a forward-thinking company.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries on social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and others.

• Monitor and manage comments, messages, and mentions to maintain a positive brand reputation.

• Address customer concerns, troubleshoot issues, and provide accurate solutions in a timely manner.

• Collaborate with the marketing and customer service teams to ensure consistent messaging and seamless support across channels.

• Escalate complex issues to the appropriate teams while maintaining clear communication with customers.

• Gather customer feedback and report trends to enhance overall social media engagement and customer satisfaction.

• Create and maintain a knowledge base of FAQs and best practices for social media support.

• Assist in drafting responses to common queries and improving social media response strategies.

• Track and report social media performance metrics related to customer support.

Required Skills and Qualifications:

• Proven experience in customer support, preferably through social media channels.

• Strong written communication skills with a professional and empathetic tone.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Familiarity with social media management tools such as Hootsuite, Sprout Social, or Buffer.

• Basic knowledge of digital marketing and social media trends.

• Problem-solving skills with a proactive approach to customer service.

• Ability to work independently with minimal supervision.

• Strong interpersonal skills and a customer-centric mindset.

Experience:

• 1-3 years of experience in customer service, social media management, or related fields.

• Previous experience in an online or remote support role is a plus.

• Experience with CRM systems and social media analytics tools is desirable.

Working Hours:

• Flexible work schedule with availability for different time zones, including evenings and weekends as needed.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities:

• Strong understanding of various social media platforms and their best practices.

• Ability to de-escalate conflicts and handle negative feedback professionally.

• Quick adaptability to new tools and changing social media trends.

• Strong attention to detail and organizational skills.

• Ability to work collaboratively with team members across different departments.

Benefits:

• Competitive salary based on experience and performance.

• Flexible work schedule with remote work opportunities.

• Career growth and professional development programs.

• Paid time off and wellness benefits.

• Access to company training resources and social media tools.

Why Join The Elite Job?

• Be part of a forward-thinking company that values innovation and customer satisfaction.

• Work remotely with a diverse and inclusive team.

• Gain hands-on experience in social media management and customer engagement.

• Enjoy a supportive work environment that encourages career growth.

How to Apply:

Interested candidates should submit their resume and a cover letter highlighting their experience and skills relevant to this role. Please include links to any social media accounts you have managed (if applicable). Apply now and be part of The Elite Jobs exciting journey in social media support!