Job Summary

Disney is looking for passionate and customer-focused individuals to join our team as Customer Support Representatives in a work-from-home capacity within the United Kingdom. In this role, you will be the first point of contact for our valued customers, delivering magical experiences through exceptional service and support. You will assist with inquiries related to Disney products, services, subscriptions, and experiences while upholding the highest standards of professionalism and customer satisfaction.

This is an excellent opportunity for individuals who love Disney and have a strong commitment to providing outstanding customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.
• Provide assistance with Disney+ subscriptions, theme park reservations, merchandise orders, and other Disney-related products.
• Deliver a customer-centric experience by offering knowledgeable and friendly support.
• Troubleshoot technical issues related to streaming services, apps, and online accounts.
• Process refunds, exchanges, and service adjustments in compliance with company policies.
• Document customer interactions accurately in the system and follow up on unresolved concerns.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Maintain knowledge of Disneys latest offerings, promotions, and policies to provide up-to-date information.
• Uphold Disneys brand image by demonstrating professionalism, enthusiasm, and dedication in all interactions.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills with the ability to handle customer concerns effectively.
• Ability to multitask and manage time efficiently in a remote work environment.
• Familiarity with Disneys products, services, and entertainment offerings.
• Basic technical troubleshooting skills for assisting with digital products like Disney+.
• High level of empathy, patience, and a customer-first mindset.
• Ability to work independently while maintaining a high level of accountability.
• Proficiency in using customer service software, email, and chat platforms.

Experience

• Previous experience in customer service, call centers, or hospitality is preferred but not required.
• Experience handling online customer support (email, chat, social media) is a plus.
• Background in working remotely or managing customer interactions digitally is desirable.

Working Hours

• Flexible work schedules, including evenings, weekends, and holidays, depending on business needs.
• Full-time and part-time positions available.
• Remote work from anywhere in the United Kingdom.

Knowledge, Skills, and Abilities

• Passion for Disney and its brand values.
• Ability to quickly learn and adapt to new technologies and software systems.
• Strong attention to detail and ability to follow company guidelines.
• Team player with a collaborative mindset.
• Ability to handle high-pressure situations while maintaining professionalism.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with Disney-provided training and support.
• Discounts on Disney products, experiences, and streaming services.
• Access to exclusive Disney employee perks and benefits.
• Career growth opportunities within Disneys customer service and support divisions.
• A chance to be part of the magic of Disney while working remotely.

Why Join Disney?

• Be a part of a globally recognized and beloved brand.
• Enjoy the flexibility of remote work while contributing to world-class customer service.
• Work with a supportive and passionate team dedicated to delivering Disney magic.
• Gain valuable experience in customer service and digital support with a world-renowned company.

How to Apply

If you are excited about delivering exceptional customer service and being part of the Disney experience, we would love to hear from you!

To apply, submit your application online through Disneys official careers website. Be sure to include a resume highlighting your relevant experience and a cover letter detailing why you would be a great fit for this role.