Job Summary:
Disney is seeking enthusiastic and customer-focused individuals to join our Social Media Customer Support team. As a Social Media Customer Support Representative, you will engage with Disney fans and customers across various social media platforms, providing exceptional assistance, resolving inquiries, and ensuring a magical experience for our audience. This is a remote, work-from-home opportunity that requires strong communication skills, a passion for Disney, and the ability to provide top-tier customer service in a digital environment.

Key Responsibilities:

• Monitor and respond to customer inquiries, comments, and messages on social media platforms, including Facebook, Twitter, Instagram, and other channels.

• Provide accurate and timely responses to customer questions, concerns, and feedback while maintaining Disneys brand voice and values.

• Address customer service issues, resolve complaints, and escalate complex cases to the appropriate internal teams.

• Engage with Disney fans in a positive and professional manner to enhance customer satisfaction and brand loyalty.

• Collaborate with cross-functional teams to ensure accurate information is provided to customers.

• Stay updated on Disney products, services, promotions, and policies to provide informed assistance.

• Track and report customer interactions, trends, and feedback to improve service efficiency.

• Maintain a high level of professionalism, empathy, and confidentiality in all interactions.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.

• Strong customer service skills with a proactive and solution-oriented approach.

• Proficiency in using social media platforms, including Facebook, Twitter, Instagram, and TikTok.

• Ability to multitask, prioritize, and manage time effectively in a remote work environment.

• Familiarity with social media management tools and customer support platforms is a plus.

• High attention to detail and ability to follow brand guidelines.

• Ability to work independently while maintaining collaboration with a remote team.

• Passion for Disney and its various brands, characters, and stories.

Experience:

• Minimum 1-2 years of experience in customer service, social media engagement, or a related field.

• Experience working in a remote or digital support role is preferred.

• Previous experience in the entertainment, hospitality, or retail industry is a plus.

Working Hours:

• Flexible shifts, including evenings, weekends, and holidays, to accommodate Disneys global audience.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills and ability to think quickly under pressure.

• Understanding of social media trends and customer engagement strategies.

• Knowledge of Disneys products, parks, and entertainment services.

• Ability to maintain a positive and friendly tone in digital communications.

• Technical proficiency in navigating online platforms and troubleshooting customer issues.

Benefits:

• Competitive salary and performance-based incentives.

• Work-from-home flexibility with necessary technology and tools provided.

• Discounts on Disney products, experiences, and streaming services.

• Opportunities for career growth and development within The Walt Disney Company.

• A dynamic and engaging work environment with a passionate team.

Why Join Disney?

• Be part of a world-renowned brand that brings joy and magic to millions.

• Work in a supportive, inclusive, and diverse team environment.

• Enjoy the opportunity to interact with Disney fans and enhance their experiences.

• Gain valuable experience in social media customer support and digital engagement.

How to Apply:
If you are passionate about Disney and have a strong background in customer service and social media engagement, we encourage you to apply! Submit your application online through the Disney Careers website, including your resume and a cover letter detailing your experience and enthusiasm for the role.

Join us in making magical moments for Disney fans around the world!