Cigna Healthcare is seeking a compassionate, detail-oriented, and driven Virtual Care Coordinator to join our team remotely. In this role, you will provide virtual care coordination and support to our members, helping them navigate their healthcare needs and improve their overall wellness. This remote position offers flexibility and the opportunity to work from the comfort of your home, all while making a meaningful impact on the lives of others.

As a Virtual Care Coordinator at Cigna, you will be responsible for connecting with members, managing care plans, and ensuring they receive the support they need to achieve their health goals. If you are passionate about healthcare and enjoy providing personalized care, this could be the perfect opportunity for you!

Key Responsibilities:

• Care Coordination: Serve as the primary point of contact for members, assisting them with scheduling appointments, understanding benefits, and coordinating necessary medical services.
• Personalized Support: Work with members to create individualized care plans that align with their health goals, ensuring they receive timely and appropriate care.
• Health Education: Educate members about their health conditions, treatment options, and preventive care strategies, empowering them to make informed decisions about their healthcare.
• Collaboration with Healthcare Providers: Work closely with physicians, nurses, and other healthcare professionals to ensure seamless communication and collaboration in managing member care.
• Case Management: Manage complex cases by addressing barriers to care, helping members navigate the healthcare system, and offering solutions to improve their health outcomes.
• Remote Patient Monitoring: Leverage telemedicine tools and remote monitoring technologies to track patient progress and assist in the management of chronic conditions.
• Data Entry & Documentation: Maintain accurate, up-to-date records of care plans, interactions, and outcomes to ensure continuity of care and compliance with Cigna standards.

Required Qualifications:

• High school diploma or equivalent; Bachelor degree in healthcare, nursing, or a related field is preferred.
• 2+ years of experience in healthcare, patient coordination, or case management.
• Strong knowledge of healthcare systems and insurance processes.
• Excellent communication and interpersonal skills, with the ability to engage with diverse members virtually.
• Proficiency in using virtual communication tools, electronic health records (EHR), and Microsoft Office Suite.
• Ability to work independently and manage multiple cases remotely.
• Strong organizational and time management skills.

Preferred Qualifications:

• Certification in case management (CCM) or health coaching.
• Previous experience working in a virtual or remote healthcare role.
• Familiarity with telemedicine platforms and remote patient monitoring technologies.

Why Cigna?

• Remote Work Flexibility: Enjoy the benefits of working from home while contributing to a transformative healthcare experience for Cigna members.
• Professional Growth: Cigna offers ample opportunities for career development, continuing education, and training programs.
• Comprehensive Benefits: Cigna provides competitive healthcare benefits, dental, vision, retirement plans, and wellness programs to support your overall well-being.
• Inclusive Culture: Cigna is committed to building a diverse and inclusive workforce where all employees are valued and supported in their professional journey.

How to Apply:Ready to make a difference in the lives of Cigna members? Apply now to join our team as a Virtual Care Coordinator and help us provide exceptional care remotely.