Aetna, a CVS Health company, offers remote Customer Service Representative positions for individuals passionate about assisting members with their healthcare needs. These roles involve engaging with members via phone, email, or chat to address inquiries, resolve issues, and provide information about benefits and services.

Key Responsibilities:

• Member Assistance: Respond to inbound inquiries regarding benefits, eligibility, claims, and services.
• Issue Resolution: Address and resolve member concerns, ensuring a positive experience.
• Information Provision: Educate members on plan benefits, rights, and available health programs.
• Documentation: Maintain accurate records of member interactions and follow-up actions.
• Collaboration: Coordinate with internal teams, including clinicians and pharmacists, to provide comprehensive support.

Required Qualifications:

• Education: High school diploma or equivalent; some positions may prefer an associate or bachelor degree.
• Communication Skills: Excellent verbal and written abilities.
• Technical Proficiency: Basic computer skills and familiarity with Microsoft Office Suite.
• Problem-Solving: Ability to handle complex issues and provide effective solutions.
• Work Environment: Reliable internet connection and a quiet, dedicated workspace for remote work.

Preferred Experience:

• Previous customer service experience, especially in a call center or healthcare setting.
• Familiarity with healthcare benefits and terminology.
• Experience with customer relationship management (CRM) software.

Benefits:

• Competitive pay with performance-based incentives.
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for career advancement within Aetna and the broader CVS Health organization.

Application Process:

To explore current remote Customer Service Representative openings and apply, visit the Aetna Careers page. Use filters to search for Customer Service Representative positions and select Remote to view work-from-home opportunities.

Note: Job availability and specific requirements may vary based on location and business needs.