Job Summary:

Amazon is seeking a meticulous and organized Returns Processor to join our dynamic team. The Returns Processor will be responsible for handling, inspecting, and processing returned items in a timely and efficient manner. The ideal candidate will have strong attention to detail, the ability to follow processes, and contribute to maintaining Amazons high standards for product quality and customer satisfaction. This is an excellent opportunity for individuals who are interested in contributing to the customer experience while working in a fast-paced, rewarding environment.

Key Responsibilities:

• Receive and process returned items, ensuring they are inspected for quality, condition, and completeness.
• Accurately document the condition of returned items, categorizing and labeling them appropriately.
• Identify defective or damaged products and determine the proper disposition, including return to inventory or disposal.
• Ensure returns are processed in accordance with Amazons policies and procedures to ensure the accuracy of inventory and product availability.
• Maintain a clean and organized workspace, adhering to safety protocols and warehouse guidelines.
• Communicate effectively with team members and supervisors to report issues, escalations, or inventory discrepancies.
• Assist in inventory management tasks related to returns, ensuring items are restocked or disposed of efficiently.
• Participate in periodic audits of returned merchandise and assist in identifying improvements to the returns process.
• Meet daily productivity and quality targets as defined by the team or management.

Required Skills and Qualifications:

• High school diploma or equivalent (additional certifications or education is a plus).
• Strong attention to detail and organizational skills.
• Ability to handle and inspect various products, from electronics to household goods.
• Proficient in using basic computer systems to log return information.
• Good communication skills and the ability to work effectively within a team.
• Physical stamina to lift and move items as required (up to 50 lbs).
• Previous experience in a warehouse or customer service environment is preferred but not mandatory.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Experience:

• 1-2 years of experience in a warehouse, inventory management, or customer service role preferred.
• Experience with returns processing, product inspection, or similar tasks is a plus.
• Prior experience using warehouse management systems (WMS) or similar software is advantageous.

Working Hours:

• Full-time position.
• Shifts may vary based on business needs, including weekend and evening hours.
• Standard working hours are typically 8-hour shifts, but flexibility may be required during peak periods.

Knowledge, Skills, and Abilities:

• Strong problem-solving and troubleshooting skills.
• Ability to identify potential issues with returned items and provide solutions.
• Knowledge of warehouse safety practices and procedures.
• Ability to work independently and as part of a team.
• Good understanding of Amazons return policies and customer service expectations.

Benefits:

• Competitive hourly wage with potential for overtime.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and holiday pay.
• Employee discount on Amazon products.
• Opportunities for career growth and advancement within Amazon.
• 401(k) retirement savings plan with company match.
• Access to training and professional development programs.

Why Join Amazon?

Amazon offers a fast-paced, innovative work environment where you can thrive and grow. As a leader in e-commerce and technology, we are committed to providing exceptional opportunities for our employees. Joining our team as a Returns Processor means being part of a diverse, forward-thinking workforce that is making a real impact in millions of lives worldwide. We believe in fostering talent and offering a supportive environment that encourages personal and professional growth.

How to Apply:

Interested candidates can apply directly through Amazons online careers portal. Please submit your resume and a brief cover letter outlining your relevant experience and qualifications. We encourage applicants to be specific about their interest in the role and why they would be a good fit for the team. Candidates who meet the requirements will be contacted for an interview.