Job Summary

Amazon is seeking a motivated and enthusiastic IT Support Associate to join our team. This entry-level role is an excellent opportunity for freshers who are passionate about technology and eager to build a career in IT support. As an IT Support Associate, you will be responsible for providing technical assistance to ensure smooth IT operations across Amazons infrastructure. This role offers a dynamic work environment, exposure to cutting-edge technology, and immense growth opportunities.

Key Responsibilities

• Provide first-level IT support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems to ensure seamless system performance.
• Install, configure, and maintain desktop systems and IT peripherals.
• Assist with the deployment and setup of new systems and software updates.
• Document and track all incidents, service requests, and problem resolutions.
• Work collaboratively with the IT team to escalate complex issues and ensure timely resolution.
• Support users remotely and in-person, ensuring exceptional service delivery.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Strong understanding of Windows, Mac OS, and Linux operating systems.
• Basic knowledge of networking concepts such as DNS, DHCP, and VPN.
• Excellent problem-solving and analytical skills.
• Effective communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently and manage multiple tasks simultaneously.
• Certification in CompTIA A+ or ITIL Foundation is a plus but not mandatory.

Experience

• Freshers are welcome; prior internships or coursework in IT support will be an advantage.

Working Hours

• Full-time position with a flexible schedule.
• Availability for rotating shifts, including weekends and public holidays, as per operational needs.

Knowledge, Skills, and Abilities

• Adaptability to work in a fast-paced, high-pressure environment.
• Commitment to continuous learning and keeping up with emerging technologies.
• Strong organizational and time management skills.
• Customer-centric approach with a focus on delivering quality support.

Benefits

• Competitive salary with performance-based bonuses.
• Health and wellness programs, including medical insurance.
• Employee discounts on Amazon products and services.
• Paid time off, including holidays, vacation, and sick leave.
• Access to professional development and training programs.
• Opportunity to work in a global, innovative environment with endless growth potential.

Why Join Amazon?

At Amazon, we believe in fostering talent and encouraging innovation. Joining our IT team means being part of a company that values diversity, creativity, and career growth. You will work alongside some of the brightest minds in the industry, using state-of-the-art technology to solve real-world challenges. Be a part of a team that makes a difference every day!

How to Apply

Interested candidates can apply online by visiting the Amazon Careers page. Submit your updated resume along with a cover letter detailing your interest in the role and how you meet the qualifications. Applications are reviewed on a rolling basis, so apply early to secure your chance!