The Golden Rise, located in Hyderabad vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success.

Position Summary:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. This role is ideal for individuals passionate about delivering exceptional service and ensuring customer satisfaction. As a Customer Support Executive, you will act as the primary point of contact for customers, resolving their queries and providing support to enhance their experience with the company.

Key Responsibilities:
� Customer Interaction: Respond to customer inquiries via phone, email, or chat promptly and professionally.
� Issue Resolution: Address and resolve customer concerns, complaints, and technical issues efficiently, ensuring a high level of satisfaction.
� Product Knowledge: Develop a thorough understanding of the company services to provide accurate and comprehensive information to customers.
� Documentation: Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
� Feedback Management: Collect and document customer feedback to identify areas for service improvement.
� Collaboration: Work closely with other teams to ensure seamless resolution of customer issues and process improvement.
� Proactive Support: Identify recurring issues and suggest preventive measures to enhance the customer experience.

Qualifications:
� Bachelor degree in any field.
� Prior experience in customer support or a related role is preferred.
� Excellent verbal and written communication skills in English.
� Strong problem-solving abilities and a customer-first mindset.
� Proficiency in using CRM tools and basic computer applications.
� Ability to work in a fast-paced, team-oriented environment.
� Patience, empathy, and a positive attitude towards customer interactions.

What We Offer:
� Competitive salary and performance-based incentives.
� Comprehensive training to equip you with the skills needed for success.
� Opportunities for professional growth and career advancement.
� A supportive and inclusive work environment.

Location: Gachibowli, Hyderabad

Application Process:

Interested candidates should apply by submitting their resume and a cover letter outlining their qualifications and interest in the Customer Support Executive role at The Golden Rise career portal.