Job Summary

Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services.

Key Responsibilities

• Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business.
• Build and maintain strong relationships with decision-makers to drive adoption and satisfaction.
• Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems.
• Identify new opportunities for customer growth and work cross-functionally to implement solutions.
• Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services.
• Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth.

Required Skills and Qualifications

• Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience).
• Proven experience in a customer-facing role, preferably in B2B sales or account management.
• Strong communication and negotiation skills.
• Proficiency in CRM tools such as Salesforce.
• Analytical mindset with the ability to interpret customer data and derive actionable insights.
• Knowledge of e-commerce and procurement systems is a plus.

Experience

• Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors.
• Prior experience working with B2B services is advantageous.

Working Hours

• Full-time position with flexible working hours to accommodate customer needs.
• Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location).

Knowledge, Skills, and Abilities

• Customer-oriented with a commitment to providing exceptional service.
• Ability to work independently and manage multiple priorities effectively.
• Strong problem-solving skills and the ability to adapt to evolving customer requirements.
• Familiarity with commercial procurement practices and systems.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off, including holidays and personal days.
• Professional development programs and tuition reimbursement.
• Employee discounts on Amazon products and services.

Why Join Amazon Business?

• Be a part of a global organization that pioneers in e-commerce and technology.
• Work with diverse teams and contribute to innovations that impact millions of businesses worldwide.
• Enjoy a collaborative and inclusive work culture.
• Access opportunities for career growth and skill development.

How to Apply

Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role.