Scalesforth is a leading company dedicated to excellence in banking processes and operations, committed to empowering women to take on specialized roles in financial services. We are looking for talented and detail-oriented women to join our back-end operations team. This role is pivotal in ensuring smooth and efficient workflows for our banking clients while upholding the highest standards of accuracy and professionalism.

Key Responsibilities

• Process and verify financial transactions with accuracy and in compliance with banking regulations.
• Maintain and manage sensitive customer data with confidentiality and integrity.
• Coordinate with front-end banking teams to ensure seamless operations and timely issue resolution.
• Prepare daily, weekly, and monthly operational reports for internal and external stakeholders.
• Analyze data to identify process inefficiencies and recommend improvements.
• Adhere to established service-level agreements (SLAs) and meet deadlines consistently.
• Troubleshoot and resolve operational challenges in real-time, escalating issues when necessary.
• Collaborate with other departments to streamline end-to-end banking operations.

Required Skills and Qualifications

• Bachelor degree in finance, business administration, or a related field.
• Strong numerical aptitude and attention to detail.
• Proficiency in using MS Office Suite, especially Excel.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize workloads effectively.
• Knowledge of banking software or ERP systems is a plus.
• A proactive attitude with a focus on continuous improvement.

Experience

• Entry-Level: Fresh graduates with strong academic records are encouraged to apply.
• Mid-Level: 1-3 years of experience in banking, financial services, or back-office operations.

Working Hours

• Full-time role with flexible shifts between 9:00 AM to 6:00 PM (Monday to Friday).
• Opportunity for hybrid work schedules based on performance and tenure.

Knowledge, Skills, and Abilities

• A thorough understanding of banking processes and operational workflows.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• High level of organization and ability to meet deadlines under pressure.
• Knowledge of regulatory and compliance standards in the banking industry.

Benefits

• Competitive salary and annual performance-based bonuses.
• Comprehensive health insurance coverage.
• Paid time off, including vacation days, sick leave, and public holidays.
• Access to professional development programs and training.
• Opportunities for career growth within the organization.
• Supportive and inclusive workplace culture that values diversity.

Why Join Scalesforth?

At Scalesforth, we are dedicated to fostering a culture of innovation, inclusion, and growth. By joining our team, you will be part of an organization that values your contributions and invests in your professional journey. Scalesforth is committed to empowering women in the workforce and providing opportunities for them to thrive in the banking industry.

How to Apply

Interested candidates can send their updated resumes and a cover letter detailing their interest and qualifications to us with the subject line: Application for Back-End Operations Specialist.

We are excited to welcome talented professionals who share our vision for excellence and growth. Apply today and become part of our success story!