Job Summary:

As an Email/Chat Support Representative at Amazon, you will provide exceptional customer service through email and chat channels. You will be responsible for resolving customer issues, offering product guidance, and ensuring a seamless experience for our diverse customer base. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering outstanding service. You will be part of a dynamic team, working in a fast-paced environment to meet the ever-evolving needs of our customers.

Key Responsibilities:

• Provide high-quality customer support through email and chat, responding to inquiries in a professional and timely manner.
• Troubleshoot and resolve issues related to Amazon products, services, and accounts.
• Assist customers with order tracking, returns, refunds, and product inquiries.
• Maintain a deep understanding of Amazons product catalog, policies, and procedures.
• Collaborate with other departments to resolve complex customer issues and improve service delivery.
• Ensure that all customer interactions are documented accurately in the system.
• Meet or exceed individual and team performance metrics, including customer satisfaction, response time, and issue resolution rate.
• Stay updated on new product launches, promotions, and updates to ensure relevant and current support.

Required Skills and Qualifications:

• Strong written communication skills with the ability to communicate clearly and concisely.
• Proficiency in typing with a fast and accurate speed.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, customer-centric environment.
• Strong multitasking and time management skills.
• Comfortable using technology, including CRM systems and chat platforms.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.

Experience:

• Previous customer service experience, preferably in a support role (email, chat, or phone).
• Experience in retail, e-commerce, or technology support is a plus but not mandatory.
• Familiarity with Amazons services or similar platforms is beneficial.

Working Hours:

• Flexible working hours with potential evening or weekend shifts.
• Full-time or part-time opportunities available.
• Remote work opportunity with an internet connection and a quiet, distraction-free environment.

Knowledge, Skills, and Abilities:

• Strong customer empathy and a passion for delivering top-tier service.
• Ability to handle challenging situations calmly and professionally.
• Proficiency with customer service tools and systems.
• Excellent organizational and follow-up skills to ensure issues are resolved efficiently.
• Strong adaptability and the ability to learn new systems, processes, and products quickly.
• Knowledge of Amazons policies, procedures, and guidelines is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) plan with company matching.
• Paid time off (PTO) and holidays.
• Employee discounts on Amazon products and services.
• Professional development opportunities and career growth.
• Flexible working arrangements, including work-from-home options.

Why Join Amazon?

At Amazon, we are committed to fostering an inclusive and dynamic work environment. We offer unparalleled opportunities for personal and professional growth in a company that values innovation and customer obsession. As an Email/Chat Support Representative, you will be part of a global team dedicated to providing exceptional customer experiences. Amazon provides the resources, training, and support to ensure your success and help you advance in your career.

How to Apply:

To apply for the position of Email/Chat Support Representative, please submit your updated resume along with a brief cover letter explaining your interest in the role and why you would be a great fit for the position. Applications can be submitted through the Amazon careers portal or directly via the job posting link. We look forward to reviewing your application!