Job Summary:

American Express is seeking a highly motivated, detail-oriented, and tech-savvy individual to join our team as a Part-Time Virtual Assistant. In this remote role, you will be responsible for supporting clients and employees, ensuring smooth operations, and providing high-quality administrative services. As an integral part of our team, you will assist with managing customer requests, maintaining schedules, and performing various office tasks that help American Express maintain its reputation for excellence.

Key Responsibilities:

• Customer Support: Respond to inquiries, resolve issues, and ensure customers receive a seamless experience via phone, chat, or email.
• Administrative Assistance: Manage calendars, schedule meetings, and assist in maintaining digital filing systems for executives or team members.
• Data Entry: Input and update customer and company data into various databases, ensuring information accuracy and confidentiality.
• Research & Reporting: Conduct online research and create reports as required by management or team leads.
• Document Management: Organize and manage electronic files, ensuring important documents are properly stored and easily accessible.
• Coordination: Collaborate with other team members, providing support for meetings, appointments, and travel arrangements as needed.
• Communication: Maintain regular communication with team members and clients to ensure timely and efficient work completion.

Required Skills and Qualifications:

• Excellent Communication Skills: Strong verbal and written communication skills to interact with both internal teams and external clients.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint): Ability to efficiently use office software to handle administrative tasks.
• Tech-Savvy: Comfortable using virtual collaboration tools like Zoom, Teams, and Google Suite.
• Problem-Solving Skills: Ability to think on your feet and address challenges proactively.
• Time Management: Ability to manage multiple tasks effectively, prioritize work, and meet deadlines in a fast-paced environment.
• Confidentiality: Ability to handle sensitive information with discretion and professionalism.

Experience:

• Previous experience in administrative roles, virtual assistance, or customer service is preferred but not required.
• Experience working remotely is a plus.
• A background in financial services or working with clients in a professional setting is advantageous.

Working Hours:

• Part-Time (Flexible Hours): This role is designed to be part-time, offering flexibility with working hours. You will be required to work approximately 20-25 hours per week.
• Ability to work during business hours in the U.S. (Eastern or Pacific Time Zone) is preferred, but some flexibility is available.
• Occasional evening or weekend shifts may be required based on business needs.

Knowledge, Skills, and Abilities:

• Attention to Detail: Strong focus on delivering accurate and high-quality work.
• Multitasking: Ability to manage several tasks simultaneously while maintaining a high standard of work.
• Customer-Oriented: A positive attitude and commitment to delivering a top-tier experience to customers.
• Organizational Skills: Ability to maintain an organized work environment, manage schedules, and track progress.
• Adaptability: Comfortable adapting to new systems, tools, and processes as American Express evolves.

Benefits:

• Competitive Pay: Receive an attractive hourly wage based on experience and skills.
• Work-Life Balance: Flexible scheduling to fit your lifestyle and personal commitments.
• Professional Growth: Access to career development resources, training, and opportunities for advancement within American Express.
• Health and Wellness Benefits: Eligibility for medical, dental, and vision benefits, depending on work hours and location.
• Employee Discounts: Enjoy discounts on products, services, and events through American Express partnerships.
• Retirement Savings Plan: Participate in 401(k) with employer contributions to help you plan for the future.
• Paid Time Off (PTO): Paid vacation and sick leave for eligible employees.

Why Join American Express?

At American Express, we are a globally recognized leader in providing superior customer service and financial solutions. Our work environment promotes innovation, diversity, and professional development, ensuring you have the resources and support needed to excel in your role. As a member of our team, you will enjoy flexible work-from-home opportunities, competitive compensation, and a culture that values and empowers its employees. If you are passionate about making a difference in the lives of customers and have the skills to thrive in a remote environment, this is the perfect opportunity for you.

How to Apply:

Interested candidates should submit a resume along with a brief cover letter outlining their experience and interest in the role. Please apply through the American Express career portal or email your application to the provided contact details. Ensure your application highlights relevant skills and experiences related to the responsibilities and requirements listed in the job description.