Job Summary:

Delta Airlines is seeking a motivated and customer-oriented individual to join our team as an Aviation Customer Relations Call Center Agent. This hybrid/part-time position offers an exciting opportunity to work remotely while providing exceptional service to our passengers. The ideal candidate will be passionate about delivering outstanding customer service, demonstrating excellent communication skills, and offering solutions to enhance the travel experience for our customers.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing support related to bookings, flight status, baggage claims, and general inquiries.
• Assist customers in resolving issues with bookings, cancellations, delays, and other travel-related concerns.
• Provide clear and accurate information regarding Delta Airlines services, policies, and procedures.
• Maintain up-to-date knowledge of Deltas products, services, and industry changes to ensure accurate communication.
• Document customer interactions accurately in the CRM system to ensure follow-up actions are tracked.
• Collaborate with internal teams to resolve complex customer issues and ensure customer satisfaction.
• Handle sensitive customer information in compliance with privacy and security regulations.
• Upsell services and products, such as seat upgrades, travel insurance, or Delta Sky Club memberships, when appropriate.
• Ensure all interactions meet Deltas customer service standards and adhere to quality metrics.

Required Skills and Qualifications:

• Excellent verbal and written communication skills, with a clear, professional phone demeanor.
• Strong problem-solving abilities and the capability to stay calm under pressure.
• Ability to multitask and handle a high volume of customer inquiries while maintaining attention to detail.
• Strong computer skills, including experience with CRM systems, ticketing platforms, and Microsoft Office Suite.
• Ability to work independently, managing time effectively to meet customer needs.
• Flexibility and adaptability to changing work schedules and customer demands.
• Empathy, patience, and a positive attitude when interacting with customers.
• Ability to work collaboratively in a team environment.

Experience:

• Previous customer service experience is highly preferred, particularly in call centers, retail, or hospitality.
• Experience in the airline or travel industry is a plus but not required.
• Previous experience working remotely or in a hybrid work environment is an advantage.

Working Hours:

• This is a part-time, hybrid position with flexible working hours.
• Available to work various shifts, including weekends, evenings, and holidays, as required to support customer needs.

Knowledge, Skills, and Abilities:

• A strong understanding of customer service principles, practices, and techniques.
• Proficiency in handling a variety of customer queries and concerns effectively and efficiently.
• Strong attention to detail and the ability to document customer interactions accurately.
• Ability to learn and adapt to new technologies and platforms quickly.
• Strong interpersonal skills with the ability to build rapport with customers from diverse backgrounds.
• Time management skills to effectively balance competing priorities.

Benefits:

• Competitive hourly wage with opportunities for performance-based incentives.
• Hybrid work model that allows for a combination of remote and in-office work.
• Health and wellness benefits, including medical, dental, and vision plans.
• Paid time off (PTO) and holiday pay.
• Employee discounts on Delta flights and partner services.
• Training and career development opportunities within the airline industry.
• 401(k) retirement savings plan with company match.
• Access to a supportive team and a positive work culture.

Why Join Delta Airlines?

At Delta Airlines, we prioritize customer service, employee satisfaction, and career growth. We offer an inclusive work environment where employees are encouraged to develop their skills and grow within the company. As a part of the Delta team, you will be part of a leading global airline known for its commitment to innovation, safety, and world-class service. Join us in making a difference in the travel experience while enjoying the benefits of working with one of the most respected companies in the aviation industry.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for the position. Please apply through the Delta Airlines careers portal or send your application directly to us. Qualified applicants will be contacted for an interview.