Flipkart, one of India leading e-commerce giants, is looking for dynamic and motivated Telecalling Executives to join our customer service team. This is a work-from-home role, offering an exciting opportunity to be part of Flipkart mission to provide exceptional service and customer satisfaction.

As a Telecalling Executive, you will play a key role in engaging with Flipkart customers, resolving their queries, and promoting our products and services in a professional and friendly manner. You will work remotely, interacting with customers through phone calls and assisting with everything from product information to resolving post-purchase issues.

Responsibilities:

• Customer Interaction: Make outbound and receive inbound calls to customers, offering product information, solving issues, and providing details about ongoing promotions and deals.
• Problem Resolution: Address and resolve customer complaints effectively, ensuring satisfaction and building long-term relationships.
• Product Knowledge: Maintain an in-depth understanding of Flipkart products, services, and policies to deliver accurate and relevant information to customers.
• Sales and Upselling: Drive sales by cross-selling and upselling products based on customer preferences.
• Database Management: Update customer records, manage call logs, and ensure accuracy of information entered into the system.
• Performance Metrics: Meet and exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and sales targets.
• Collaboration: Work closely with the team and other departments to ensure a seamless customer experience and escalate issues when needed.

Required Qualifications:

• Education: Minimum of a high school diploma or equivalent; Bachelor degree preferred.
• Experience: Prior experience in telecalling, customer service, or sales is highly desirable.
• Skills:
  • Strong communication skills in English and/or Hindi (additional languages are a plus).
  • Excellent problem-solving abilities and active listening skills.
  • Ability to multitask and handle customer inquiries efficiently.
  • Good knowledge of MS Office, particularly Excel and Word.
  • Positive attitude, patience, and resilience to handle challenging situations.
• Technical Requirements:
  • Reliable internet connection and a functional computer or smartphone.
  • Quiet and dedicated workspace to ensure optimal call quality.

Preferred Qualifications:

• Previous experience working remotely.
• Familiarity with e-commerce platforms, especially Flipkart.
• Sales experience, especially in telemarketing or customer support.

Why Flipkart?

At Flipkart, we believe in creating a diverse and inclusive work environment where every employee has the opportunity to grow, thrive, and make a difference. As one of India leading e-commerce platforms, we are committed to customer satisfaction, innovation, and a culture that values teamwork, integrity, and creativity.

Joining Flipkart means being part of an innovative company that drives growth through collaboration and offers ample opportunities for career advancement. Our employees enjoy flexible work arrangements, comprehensive benefits, and an empowering work culture that encourages personal and professional development.

Perks and Benefits:

• Health Insurance and wellness programs.
• Retirement plans (Provident Fund, Gratuity).
• Paid Time Off (PTO) and national holidays.
• Work from Home Stipend and internet reimbursement.
• Discounts on Flipkart products.
• Career development and training opportunities.

How to Apply:

If you are passionate about customer service and want to be part of a vibrant, customer-first team at Flipkart, we would love to hear from you! To apply, please submit your resume via our official career page.